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3. Preventing pitfalls in patient surveys. Steiber SR Health Care Strateg Manage; 1989 May; 7(5):13-6. PubMed ID: 10293191 [TBL] [Abstract][Full Text] [Related]
4. The role of the patient care committee at the Mount Sinai Medical Center. Freedman B Hosp Mater Manage Q; 1990 May; 11(4):32-6. PubMed ID: 10105048 [No Abstract] [Full Text] [Related]
5. The evolution of a patient satisfaction survey. Campbell D; Christopher K Dimens Health Serv; 1991 Feb; 68(1):18-20. PubMed ID: 2019330 [No Abstract] [Full Text] [Related]
6. Patient complaint strategies in a general hospital. Carmel S Hosp Health Serv Adm; 1990; 35(2):277-88. PubMed ID: 10104383 [TBL] [Abstract][Full Text] [Related]
8. Making use of patient survey data. Steiber SR Health Care Strateg Manage; 1989 Mar; 7(3):12-4. PubMed ID: 10292363 [TBL] [Abstract][Full Text] [Related]
9. Consumer opinion surveys: a hospital quality assurance measurement. Morrison BJ; Rehr H; Rosenberg G; Davis S QRB Qual Rev Bull; 1982 Feb; 8(2):19-24. PubMed ID: 6803212 [No Abstract] [Full Text] [Related]
10. Creating patient satisfaction and loyalty. Fisk TA; Brown CJ; Cannizzaro KG; Naftal B J Health Care Mark; 1990 Jun; 10(2):5-15. PubMed ID: 10105197 [TBL] [Abstract][Full Text] [Related]
11. Satisfaction data: an indicator of quality. Koska MT Trustee; 1989 Aug; 42(8):16. PubMed ID: 10294252 [No Abstract] [Full Text] [Related]
13. Paving the way for repeat hospital business. Steiber SR Health Care Strateg Manage; 1989 Apr; 7(4):16-7. PubMed ID: 10292793 [TBL] [Abstract][Full Text] [Related]
15. Patient satisfaction within an emergency department: the impact of a hospital volunteer program. Walsh A; Bloom H; Rappaport J J Volunt Adm; 1989; 8(1):21-6. PubMed ID: 10296178 [TBL] [Abstract][Full Text] [Related]
16. Transformation of a radiology department. Jacobs T; Ament R Adm Radiol; 1993 Oct; 12(10):66-8. PubMed ID: 10130013 [No Abstract] [Full Text] [Related]
17. Letting fingers do the talking. Computer makes patient satisfaction surveys a snap. Rose Medical Center, Denver, CO. Profiles Healthc Mark; 1992; (48):40-4. PubMed ID: 10120010 [No Abstract] [Full Text] [Related]