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2. Quality improvement for a hospital patient transportation system. Dershin H; Schaik MS Hosp Health Serv Adm; 1993; 38(1):111-9. PubMed ID: 10127289 [TBL] [Abstract][Full Text] [Related]
3. Are your patients satisfied? Di Paula A; Long R; Wiener DE Mark Health Serv; 2002; 22(3):28-32. PubMed ID: 12233235 [No Abstract] [Full Text] [Related]
4. A well-staffed PFS call center can improve patient satisfaction. Gustafson BM Healthc Financ Manage; 1999 Jul; 53(7):64-6. PubMed ID: 10558011 [No Abstract] [Full Text] [Related]
5. Patient satisfaction data a valuable tool for most hospital execs--survey. Burns J Mod Healthc; 1993 Dec; 23(49):54. PubMed ID: 10130160 [No Abstract] [Full Text] [Related]
6. Hostess programs that work. Beasley MA Food Manage; 1993 Jun; 28(6):34. PubMed ID: 10126415 [No Abstract] [Full Text] [Related]
7. The patient-focused hospital. Lathrop JP Healthc Forum J; 1992; 35(3):76-8. PubMed ID: 10118484 [No Abstract] [Full Text] [Related]
8. Beyond patient satisfaction. Broaden the scope of quality measurement by integrating the marketing view with other perspectives. Turner PD; Pol LG J Health Care Mark; 1995; 15(3):45-53. PubMed ID: 10152794 [TBL] [Abstract][Full Text] [Related]
9. Managing perceptions of hospital quality. Negative emotional evaluations can undermine even the best clinical quality. Zifko-Baliga GM; Krampf RF Mark Health Serv; 1997; 17(1):28-35. PubMed ID: 10169030 [TBL] [Abstract][Full Text] [Related]
10. Taking a serious look at patient expectations. Inguanzo JM Hospitals; 1992 Sep; 66(17):68. PubMed ID: 1511972 [No Abstract] [Full Text] [Related]
11. Do patient perceptions of quality relate to hospital financial performance? Nelson EC; Rust RT; Zahorik A; Rose RL; Batalden P; Siemanski BA J Health Care Mark; 1992 Dec; 12(4):6-13. PubMed ID: 10123586 [TBL] [Abstract][Full Text] [Related]
13. Patient satisfaction and the cost/quality equation. Press I; Malone MP J Health Care Benefits; 1993; 3(2):40-3. PubMed ID: 10130049 [TBL] [Abstract][Full Text] [Related]
14. Satisfied sans good service. Hospital reviews good, despite low-quality care. Robeznieks A Mod Healthc; 2006 May; 36(19):12-3. PubMed ID: 16711228 [No Abstract] [Full Text] [Related]
15. Physicians can benefit from a patient-focused hospital. Lee JG; Clarke RW; Glassford GH Physician Exec; 1993; 19(1):36-8. PubMed ID: 10125937 [TBL] [Abstract][Full Text] [Related]
16. Service quality revisited: striving for a new orientation. O'Connor SJ; Shewchuk RM Hosp Health Serv Adm; 1995; 40(4):535-52. PubMed ID: 10153374 [TBL] [Abstract][Full Text] [Related]
17. Staff burnout and patient satisfaction: evidence of relationships at the care unit level. Garman AN; Corrigan PW; Morris S J Occup Health Psychol; 2002 Jul; 7(3):235-41. PubMed ID: 12148955 [TBL] [Abstract][Full Text] [Related]
18. Patient-focused care: key principles to restructuring. Moffitt GK; Daly PB; Tracey L; Galloway M; Tinstman TC Hosp Health Serv Adm; 1993; 38(4):509-22. PubMed ID: 10130610 [TBL] [Abstract][Full Text] [Related]
19. Patient-focused care units improve service and financial outcomes. Tidikis F; Strasen L Healthc Financ Manage; 1994 Sep; 48(9):38-40, 42, 44. PubMed ID: 10146062 [TBL] [Abstract][Full Text] [Related]