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8. Achieving the customer-oriented laboratory. Umiker WO MLO Med Lab Obs; 1991 Dec; 23(12):29-31. PubMed ID: 10115905 [TBL] [Abstract][Full Text] [Related]
9. Developing a blueprint for quality. Doherty SD J Qual Assur; 1990; 12(4):34-7. PubMed ID: 10106921 [No Abstract] [Full Text] [Related]
10. Team building--the need to balance customer and employee needs. Codman N Health Manpow Manage; 1992; 18(3):4-6. PubMed ID: 10122068 [No Abstract] [Full Text] [Related]
11. Creating a high-performance team through proactive management. Bracker JS; Sussman L; Walker AJ Clin Lab Manage Rev; 1994; 8(3):269-74. PubMed ID: 10134739 [TBL] [Abstract][Full Text] [Related]
12. Quality assurance versus QP(4)--the missing link. Tackett SA J Qual Assur; 1989; 11(3):8-11, 36. PubMed ID: 10293979 [TBL] [Abstract][Full Text] [Related]
13. A systemwide approach to quality management. Hanson RA; Gilmore D Top Health Care Financ; 1991; 18(2):81-4. PubMed ID: 1767449 [No Abstract] [Full Text] [Related]
14. Evidence-based staffing and "communityship" as the key to success. Kerfoot K; Douglas K Nurs Clin North Am; 2010 Mar; 45(1):81-7. PubMed ID: 20189546 [TBL] [Abstract][Full Text] [Related]
15. Evolving approaches to management of quality in clinical microbiology. Bartlett RC; Mazens-Sullivan M; Tetreault JZ; Lobel S; Nivard J Clin Microbiol Rev; 1994 Jan; 7(1):55-88. PubMed ID: 8118791 [TBL] [Abstract][Full Text] [Related]
16. Common denominators of success. Lyons MF Physician Exec; 2001; 27(2):84-5. PubMed ID: 11291229 [TBL] [Abstract][Full Text] [Related]
17. Quality of care and the patient: new criteria for evaluation. Omachonu VK Health Care Manage Rev; 1990; 15(4):43-50. PubMed ID: 2266007 [TBL] [Abstract][Full Text] [Related]
19. Use of the total quality process in an infection control program: a surprising customer-needs assessment. Friedman C; Baker CA; Mowry-Hanley JL; Vander Hyde K; Stites MS; Hanson RJ Am J Infect Control; 1993 Jun; 21(3):155-9. PubMed ID: 8342871 [TBL] [Abstract][Full Text] [Related]
20. Gaining customer knowledge: obtaining and using customer judgments for hospitalwide quality improvement. Nelson EC; Caldwell C; Quinn D; Rose R Top Health Rec Manage; 1991 Mar; 11(3):13-26. PubMed ID: 10110010 [TBL] [Abstract][Full Text] [Related] [Next] [New Search]