161 related articles for article (PubMed ID: 10115898)
1. The silent customers: measuring customer satisfaction in nursing homes.
Kleinsorge IK; Koenig HF
J Health Care Mark; 1991 Dec; 11(4):2-13. PubMed ID: 10115898
[TBL] [Abstract][Full Text] [Related]
2. Perceptual measures of quality: a tool to improve nursing home systems.
Koenig HF; Kleinsorge IK
Hosp Health Serv Adm; 1994; 39(4):487-503. PubMed ID: 10138719
[TBL] [Abstract][Full Text] [Related]
3. Satisfaction of residents and families in long-term care: III. Dissemination of results.
Soberman LR; Murray M; Norton PG; van Maris B; Tasa K
Qual Manag Health Care; 1997; 5(3):63-71. PubMed ID: 10168373
[TBL] [Abstract][Full Text] [Related]
4. [Good quality in nursing home services? An analysis based on assessments by the head nurse].
Gjerberg E
Tidsskr Nor Laegeforen; 1996 May; 116(14):1692-6. PubMed ID: 8658438
[TBL] [Abstract][Full Text] [Related]
5. Total quality management: the bridge to customer satisfaction.
Tishman E
Provider; 1992 Oct; 18(10):30-4, 36-8, 40-2. PubMed ID: 10121682
[No Abstract] [Full Text] [Related]
6. Managing for quality in a nursing home: a resident-directed approach.
Richardson M; Fiedler F; Bond G; Keeran CV; McNees P; Ogden R
Health Care Manag; 1997 Jun; 3(1):31-8. PubMed ID: 10169501
[TBL] [Abstract][Full Text] [Related]
7. What do residents really need?
Patterson PT
Balance; 1997 Jul; 1(1):44-6. PubMed ID: 10180827
[No Abstract] [Full Text] [Related]
8. Validation of the Chinese version of the satisfaction with the nursing home instrument.
Lee LY; Lee DT; Woo J; Wong EM
J Clin Nurs; 2006 Dec; 15(12):1574-82. PubMed ID: 17118080
[TBL] [Abstract][Full Text] [Related]
9. The customer service puzzle.
Walters J
Director; 2007; 15(3):32-3, 35-6, 38-9. PubMed ID: 19343858
[No Abstract] [Full Text] [Related]
10. Giving voice to the vulnerable: the development of a CAHPS nursing home survey measuring family members' experiences.
Frentzel EM; Sangl JA; Evensen CT; Cosenza C; Brown JA; Keller S; Garfinkel SA
Med Care; 2012 Nov; 50 Suppl():S20-7. PubMed ID: 23064273
[TBL] [Abstract][Full Text] [Related]
11. A new image for long-term care.
Wager R; Creelman W
Healthc Financ Manage; 2004 Apr; 58(4):70-4. PubMed ID: 15098291
[TBL] [Abstract][Full Text] [Related]
12. Listening brief in nursing homes.
White C
Nurs Times; 1998 Oct 28-Nov 3; 94(43):19. PubMed ID: 9887828
[No Abstract] [Full Text] [Related]
13. Organizational relationships between nursing homes and hospitals and quality of care during hospital-nursing home patient transfers.
Boockvar KS; Burack OR
J Am Geriatr Soc; 2007 Jul; 55(7):1078-84. PubMed ID: 17608882
[TBL] [Abstract][Full Text] [Related]
14. [Standardized questioning in the Heidenheim district: comparing the quality of nursing homes].
Papkalla UK
Pflege Z; 1998 Dec; 51(12):944. PubMed ID: 10076446
[No Abstract] [Full Text] [Related]
15. Satisfaction with nursing homes. The design of employees' jobs can ultimately influence family members' perspectives.
Steffen TM; Nystrom PC; O'Connor SJ
J Health Care Mark; 1996; 16(3):34-8. PubMed ID: 10163058
[TBL] [Abstract][Full Text] [Related]
16. Quality management: the influence of staff morale on customer focus.
Hartley R; Turner R
J Qual Clin Pract; 1995 Mar; 15(1):3-10. PubMed ID: 7757323
[TBL] [Abstract][Full Text] [Related]
17. Resident and family satisfaction with nursing home care in Rhode Island: prioritizing improvement.
Richards MS; Uman GC
Med Health R I; 2007 Jul; 90(7):223-4. PubMed ID: 17711082
[No Abstract] [Full Text] [Related]
18. A simple and valuable approach for measuring customer satisfaction.
Kinney WC
Otolaryngol Head Neck Surg; 2005 Aug; 133(2):169-72. PubMed ID: 16087007
[TBL] [Abstract][Full Text] [Related]
19. Physicians "missing in action": family perspectives on physician and staffing problems in end-of-life care in the nursing home.
Shield RR; Wetle T; Teno J; Miller SC; Welch L
J Am Geriatr Soc; 2005 Oct; 53(10):1651-7. PubMed ID: 16181162
[TBL] [Abstract][Full Text] [Related]
20. Thriving in nursing homes in Norway: contributing aspects described by residents.
Bergland A; Kirkevold M
Int J Nurs Stud; 2006 Aug; 43(6):681-91. PubMed ID: 16253259
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
