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2. A customer's definition of quality. Miller TO J Bus Strategy; 1992; 13(1):4-7. PubMed ID: 10116010 [TBL] [Abstract][Full Text] [Related]
3. Overcome the barriers to superior customer service. Daniel AL J Bus Strategy; 1992; 13(1):18-24. PubMed ID: 10116007 [TBL] [Abstract][Full Text] [Related]
4. Customer focus helps utility see the light. Evelyn JJ; DeCarlo NJ J Bus Strategy; 1992; 13(1):8-12. PubMed ID: 10116011 [TBL] [Abstract][Full Text] [Related]
5. Setting new standards for customer advocacy. McDonald L J Bus Strategy; 1993; 14(1):11-5. PubMed ID: 10123419 [TBL] [Abstract][Full Text] [Related]
6. Creating customer value by streamlining business processes. Vantrappen H Long Range Plann; 1992 Feb; 25(1):53-62. PubMed ID: 10118381 [TBL] [Abstract][Full Text] [Related]
7. Guarantees come to professional service firms. Hart CW; Schlesinger LA; Maher D Sloan Manage Rev; 1992; 33(3):19-20, 23-9. PubMed ID: 10118524 [TBL] [Abstract][Full Text] [Related]
8. Achieving a sustainable service advantage. Coyne KP J Bus Strategy; 1993; 14(1):3-10. PubMed ID: 10123422 [TBL] [Abstract][Full Text] [Related]
9. Rank Xerox--management revolution. Walker R Long Range Plann; 1992 Feb; 25(1):9-21. PubMed ID: 10118383 [TBL] [Abstract][Full Text] [Related]
10. Marketing to maximize profitability. Duboff RS J Bus Strategy; 1992; 13(6):10-3. PubMed ID: 10122965 [TBL] [Abstract][Full Text] [Related]
11. M&A needn't be a loser's game. Selden L; Colvin G Harv Bus Rev; 2003 Jun; 81(6):70-9, 137. PubMed ID: 12800718 [TBL] [Abstract][Full Text] [Related]
12. Market fragmentation versus market segmentation. Robert M J Bus Strategy; 1992; 13(5):48-53. PubMed ID: 10121462 [No Abstract] [Full Text] [Related]
13. Service quality: forethought, not afterthought. Sonnenberg FK J Bus Strategy; 1989; 10(5):54-7. PubMed ID: 10294703 [No Abstract] [Full Text] [Related]
15. Designing--and sustaining the gains from--a service strategy. deRoulet DG J Bus Strategy; 1993; 14(1):21-30. PubMed ID: 10123421 [TBL] [Abstract][Full Text] [Related]
16. The double jeopardy of sales promotions. Jones JP Harv Bus Rev; 1990; 68(5):145-52. PubMed ID: 10113338 [TBL] [Abstract][Full Text] [Related]
17. Customer service skills for survival. McAtee LF Hosp Mater Manage Q; 1999 Nov; 21(2):18-25. PubMed ID: 10623133 [TBL] [Abstract][Full Text] [Related]
18. Avoid the breakdowns between planning and implementation. Sandy W J Bus Strategy; 1991; 12(5):30-3. PubMed ID: 10114517 [TBL] [Abstract][Full Text] [Related]
19. Material management: the customer service advantage. Noyes N Hosp Mater Manage Q; 1991 May; 12(4):1-7. PubMed ID: 10110229 [No Abstract] [Full Text] [Related]
20. Turbo marketing through time compression. Kotler P; Stonich PJ J Bus Strategy; 1991; 12(5):24-9. PubMed ID: 10114516 [TBL] [Abstract][Full Text] [Related] [Next] [New Search]