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3. A Mickey Mouse operation. Louisiana hospital learns customer service lessons from Disney. Moore JD Mod Healthc; 1997 Apr; 27(15):64, 66. PubMed ID: 10166306 [No Abstract] [Full Text] [Related]
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6. A vision for excellence. Pujol JL; Tudanger E HRMAGAZINE; 1990 Jun; 35(6):112-6. PubMed ID: 10105982 [TBL] [Abstract][Full Text] [Related]
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8. Tallahassee Memorial: focusing the culture on customer service. Eubanks P Hospitals; 1992 Aug; 66(15):40-2. PubMed ID: 1639371 [No Abstract] [Full Text] [Related]
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11. Perspectives on unionization in hospitals. McLaurin JR; Berkely A; Taylor RR J Health Hum Resour Adm; 1992; 14(3):267-76. PubMed ID: 10118498 [No Abstract] [Full Text] [Related]
12. Inspiring patient loyalty, not satisfaction. Lee F Trustee; 2003 Apr; 56(4):24-8, 1. PubMed ID: 12710270 [TBL] [Abstract][Full Text] [Related]
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15. Just say no. Staff passes test. Roberts J South Hosp; 1991; 57(3):9-10. PubMed ID: 10115520 [No Abstract] [Full Text] [Related]
16. Internal marketing builds service quality. Joseph WB J Health Care Mark; 1996; 16(1):54-9. PubMed ID: 10157979 [No Abstract] [Full Text] [Related]
17. Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment. Bolon DS Hosp Health Serv Adm; 1997; 42(2):221-41. PubMed ID: 10167456 [TBL] [Abstract][Full Text] [Related]
18. Service quality revisited: striving for a new orientation. O'Connor SJ; Shewchuk RM Hosp Health Serv Adm; 1995; 40(4):535-52. PubMed ID: 10153374 [TBL] [Abstract][Full Text] [Related]
19. Putting your money where your people are: investing in enduring success. O'Connor EJ; Fiol CM Physician Exec; 2003; 29(4):12-5. PubMed ID: 14650065 [No Abstract] [Full Text] [Related]
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