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23. There's more to quality improvement than a name change. Davis ER J Healthc Qual; 1993; 15(6):33-5. PubMed ID: 10129530 [TBL] [Abstract][Full Text] [Related]
24. The Patient-Focused Hospital: a patient care concept. Lathrop JP; Seufert GE; MacDonald RJ; Martin SB J Soc Health Syst; 1991; 3(2):33-50. PubMed ID: 1817699 [TBL] [Abstract][Full Text] [Related]
26. Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectations. Lee F Mark Health Serv; 2003; 23(2):32-7. PubMed ID: 12800626 [No Abstract] [Full Text] [Related]
27. Time does not heal all wounds. Patients report lower satisfaction levels as time goes by. Bendall-Lyon D; Powers TL; Swan JE Mark Health Serv; 2001; 21(3):10-4. PubMed ID: 11525135 [TBL] [Abstract][Full Text] [Related]
28. Warfare or partnership: which way for health care? MacStravic RS Health Care Manage Rev; 1990; 15(1):37-45. PubMed ID: 2303354 [TBL] [Abstract][Full Text] [Related]
29. The role of hospital leadership in the continuous improvement of patient care quality. American Hospital Association. J Healthc Qual; 1992; 14(5):8-14, 22. PubMed ID: 10120433 [TBL] [Abstract][Full Text] [Related]
30. Continuous quality improvement in nursing service. Sorrentino EA Health Care Superv; 1992 Mar; 10(3):67-74. PubMed ID: 10117111 [TBL] [Abstract][Full Text] [Related]
31. Reinvigorating stalled CQI efforts through physician involvement. Lewis A Physician Exec; 1993; 19(4):32-6. PubMed ID: 10127411 [TBL] [Abstract][Full Text] [Related]
33. Contract managers may be route to CQI and savings. Johnson DE Health Care Strateg Manage; 1992 Nov; 10(11):2-3. PubMed ID: 10121981 [No Abstract] [Full Text] [Related]
34. Nature and determinants of customer expectations of service recovery in health care. Dasu S; Rao J Qual Manag Health Care; 1999; 7(4):32-50. PubMed ID: 10557397 [TBL] [Abstract][Full Text] [Related]
35. Preparing for the '90s. Ghiorse PW; Sorrenti D Fund Raising Manage; 1992 Jan; 22(11):31-2, 34-5. PubMed ID: 10115977 [TBL] [Abstract][Full Text] [Related]
37. From quality assurance to continuous quality improvement. Thompson RE Physician Exec; 1991; 17(5):3-8. PubMed ID: 10160793 [TBL] [Abstract][Full Text] [Related]
38. Understanding patient-centered care in the context of total quality management and continuous quality improvement. Wakefield DS; Cyphert ST; Murray JF; Uden-Holman T; Hendryx MS; Wakefield BJ; Helms CM Jt Comm J Qual Improv; 1994 Mar; 20(3):152-61. PubMed ID: 8032429 [TBL] [Abstract][Full Text] [Related]
39. Marketing hospital quality. Jensen J Top Health Care Financ; 1991; 18(2):58-66. PubMed ID: 1767445 [No Abstract] [Full Text] [Related]
40. Hospital marketing orientation and managed care processes: are they coordinated? White KR; Thompson JM; Patel UB J Healthc Manag; 2001; 46(5):327-36; discussion 337. PubMed ID: 11570344 [TBL] [Abstract][Full Text] [Related] [Previous] [Next] [New Search]