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2. Enhancing customer service over the phone. Edlin M Healthplan; 1998; 39(4):25-8. PubMed ID: 10351319 [No Abstract] [Full Text] [Related]
3. Assessing family satisfaction with care for persons with dementia. Wakefield B; Buckwalter KC; Collins CE Balance; 1997 Jul; 1(1):16-7, 40-2. PubMed ID: 10180820 [No Abstract] [Full Text] [Related]
4. Initiating and maintaining a customer service program. Contemp Longterm Care; 1993 Jul; 16(7):28, 84. PubMed ID: 10127245 [No Abstract] [Full Text] [Related]
5. How to give the gift of hospitality. Great customer service. Schechter M Food Manage; 1994 Aug; 29(8):64-7, 70-1, 74. PubMed ID: 10136974 [TBL] [Abstract][Full Text] [Related]
6. How do you rate in customer relations? Peterson KE Provider; 1987 Feb; 13(2):22, 24-5. PubMed ID: 10280518 [TBL] [Abstract][Full Text] [Related]
7. Customer service: power of the people. Boyd G Radiol Manage; 1998; 20(3):62-3. PubMed ID: 10180228 [No Abstract] [Full Text] [Related]
8. Preparing radiology staff to meet service goals: a training model. Ricciardone EB; Stepanovich PH; West VT Radiol Manage; 1994; 16(3):39-44. PubMed ID: 10136191 [TBL] [Abstract][Full Text] [Related]
9. Perceptual measures of quality: a tool to improve nursing home systems. Koenig HF; Kleinsorge IK Hosp Health Serv Adm; 1994; 39(4):487-503. PubMed ID: 10138719 [TBL] [Abstract][Full Text] [Related]
10. Total quality management: the bridge to customer satisfaction. Tishman E Provider; 1992 Oct; 18(10):30-4, 36-8, 40-2. PubMed ID: 10121682 [No Abstract] [Full Text] [Related]
11. The voice of the customer: is anyone listening? Scott G J Healthc Manag; 2001; 46(4):221-3. PubMed ID: 11482239 [No Abstract] [Full Text] [Related]
12. Business office customer service units pay dividends. Baldwin KR Healthc Financ Manage; 1996 May; 50(5):56-8. PubMed ID: 10157018 [TBL] [Abstract][Full Text] [Related]
13. Make donor service excellence your top priority. Hart TR; Holleran BD Fund Raising Manage; 1998 Jun; 29(4):18-21. PubMed ID: 10180881 [TBL] [Abstract][Full Text] [Related]
14. Locking into restraint removal. Effects on residents, staff, costs examined. Rajecki R Contemp Longterm Care; 1991 Oct; 14(10):48, 88-9. PubMed ID: 10115179 [No Abstract] [Full Text] [Related]
15. Satisfaction of care-giver with institutional placement: the "SCIP" Scale. Yarborough ES Nurs Homes Sr Citiz Care; 1987; 36(5):27-9. PubMed ID: 10283557 [No Abstract] [Full Text] [Related]
16. Collaborative partnering: a new paradigm in materiel management. Partridge T J Healthc Mater Manage; 1993 May; 11(4):34, 39-42. PubMed ID: 10125824 [TBL] [Abstract][Full Text] [Related]
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