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4. Customer focus helps utility see the light. Evelyn JJ; DeCarlo NJ J Bus Strategy; 1992; 13(1):8-12. PubMed ID: 10116011 [TBL] [Abstract][Full Text] [Related]
5. Beyond the US submisson process. Donawa M Med Device Technol; 2004 Apr; 15(3):30-2. PubMed ID: 15255536 [TBL] [Abstract][Full Text] [Related]
6. Is your company ready for one-to-one marketing? Peppers D; Rogers M; Dorf B Harv Bus Rev; 1999; 77(1):151-60. PubMed ID: 10345390 [TBL] [Abstract][Full Text] [Related]
7. A customer's definition of quality. Miller TO J Bus Strategy; 1992; 13(1):4-7. PubMed ID: 10116010 [TBL] [Abstract][Full Text] [Related]
8. A strategy for service--Disney style. Johnson R J Bus Strategy; 1991; 12(5):38-43. PubMed ID: 10114519 [TBL] [Abstract][Full Text] [Related]
9. Overcome the barriers to superior customer service. Daniel AL J Bus Strategy; 1992; 13(1):18-24. PubMed ID: 10116007 [TBL] [Abstract][Full Text] [Related]
10. Avoid the breakdowns between planning and implementation. Sandy W J Bus Strategy; 1991; 12(5):30-3. PubMed ID: 10114517 [TBL] [Abstract][Full Text] [Related]
11. Diversity as strategy. Thomas DA Harv Bus Rev; 2004 Sep; 82(9):98-108, 138. PubMed ID: 15449859 [TBL] [Abstract][Full Text] [Related]
12. Get inside the lives of your customers. Seybold PB Harv Bus Rev; 2001 May; 79(5):80-9, 164. PubMed ID: 11345914 [TBL] [Abstract][Full Text] [Related]
13. The power of virtual integration: an interview with Dell Computer's Michael Dell. Interview by Joan Magretta. Dell M Harv Bus Rev; 1998; 76(2):73-84. PubMed ID: 10177868 [TBL] [Abstract][Full Text] [Related]
14. How does service drive the service company? Quinlan MR; Zemke R; Snider J; Nemeroff D; Reinemund SS; Ayling R; Singh K; Perkins JA; Antonini JE; Loeb WF Harv Bus Rev; 1991; 69(6):146-50, 154, 156-8. PubMed ID: 10124775 [TBL] [Abstract][Full Text] [Related]
15. Tips from the field: how to strengthen your customer service program. Haas J Biomed Instrum Technol; 2002; 36(4):231-6. PubMed ID: 12162110 [No Abstract] [Full Text] [Related]
17. Rank Xerox--management revolution. Walker R Long Range Plann; 1992 Feb; 25(1):9-21. PubMed ID: 10118383 [TBL] [Abstract][Full Text] [Related]
18. Creating corporate advantage. Collis DJ; Montgomery CA Harv Bus Rev; 1998; 76(3):70-83. PubMed ID: 10179655 [TBL] [Abstract][Full Text] [Related]
19. Manage marketing by the customer equity test. Blattberg RC; Deighton J Harv Bus Rev; 1996; 74(4):136-44. PubMed ID: 10158473 [TBL] [Abstract][Full Text] [Related]
20. Is your company marketing oriented? Canning G J Bus Strategy; 1988; 9(3):34-6. PubMed ID: 10292573 [No Abstract] [Full Text] [Related] [Next] [New Search]