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6. A compass for customer needs. Hines JD; Murray M Hosp Mater Manage Q; 1998 Feb; 19(3):50-5. PubMed ID: 10176287 [TBL] [Abstract][Full Text] [Related]
7. Using industrial models and strategic planning to improve customer service. Tessier P Clin Lab Manage Rev; 1997; 11(5):301-5. PubMed ID: 10175171 [TBL] [Abstract][Full Text] [Related]
8. TQM and the financial function. Schneider AJ J Bus Strategy; 1992; 13(5):21-5. PubMed ID: 10121458 [TBL] [Abstract][Full Text] [Related]
9. How to build a benchmarking team. Spendolini MJ J Bus Strategy; 1993; 14(2):53-7. PubMed ID: 10125350 [No Abstract] [Full Text] [Related]
10. Taking care of the customer. Rubin P Hosp Mater Manage Q; 1994 Aug; 16(1):62-6. PubMed ID: 10135470 [TBL] [Abstract][Full Text] [Related]
11. Toward effective customer-supplier relationships. Conway BA Qual Manag Health Care; 1993; 1(3):49-53. PubMed ID: 10130526 [TBL] [Abstract][Full Text] [Related]
12. Trial-by-fire transformation: an interview with Globe Metallurgical's Arden C. Sims. Interview by Bruce Rayner. Sims AC Harv Bus Rev; 1992; 70(3):116-29. PubMed ID: 10117999 [TBL] [Abstract][Full Text] [Related]
13. Ready: how to keep your customers coming back. Eliscu AT Med Group Manage J; 2000; 47(4):46-50, 52, 54 passim. PubMed ID: 11010509 [TBL] [Abstract][Full Text] [Related]
14. Achieving performance breakthroughs in an HMO business process through quality planning. Hanan KB Qual Manag Health Care; 1993; 1(2):35-45. PubMed ID: 10130708 [TBL] [Abstract][Full Text] [Related]
15. Strategy and the art of reinventing value. van der Heijden K; Maccoby M; Hama N; Lundquist JT; Collis DJ; Zeithaml C; Martin JE; Carroll VP; Lurie R Harv Bus Rev; 1993; 71(5):39-40, 42-3, 46-51. PubMed ID: 10129057 [TBL] [Abstract][Full Text] [Related]
16. Is the customer always right? Plossl GW Hosp Mater Manage Q; 1998 Feb; 19(3):23-8. PubMed ID: 10176283 [TBL] [Abstract][Full Text] [Related]
17. Total quality improvement. Roster SL J Qual Assur; 1990; 12(4):18-21. PubMed ID: 10106012 [No Abstract] [Full Text] [Related]
18. The CEO as organizational architect: an interview with Xerox's Paul Allaire. Interview by Robert Howard. Allaire P Harv Bus Rev; 1992; 70(5):106-21. PubMed ID: 10121313 [TBL] [Abstract][Full Text] [Related]
19. The link between benchmarking and shareholder value. Schmidt JA J Bus Strategy; 1992; 13(3):7-13. PubMed ID: 10124958 [TBL] [Abstract][Full Text] [Related]
20. How to achieve customer service through short-cycle paperwork. Hunter M Hosp Mater Manage Q; 1998 Feb; 19(3):42-9. PubMed ID: 10176286 [TBL] [Abstract][Full Text] [Related] [Next] [New Search]