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2. Service quality in the health care industry: how are hospitals evaluated by the general public? Elliott KM; Hall MC; Stiles GW J Hosp Mark; 1992; 7(1):113-24. PubMed ID: 10125829 [TBL] [Abstract][Full Text] [Related]
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9. Beyond patient satisfaction. Broaden the scope of quality measurement by integrating the marketing view with other perspectives. Turner PD; Pol LG J Health Care Mark; 1995; 15(3):45-53. PubMed ID: 10152794 [TBL] [Abstract][Full Text] [Related]
10. Patient judgment of the quality of ambulatory care in a Japanese setting. Imanaka Y; Araki S; Murata K; Nobutomo K; Iwasaki S Clin Perform Qual Health Care; 1995; 3(4):197-208. PubMed ID: 10156937 [TBL] [Abstract][Full Text] [Related]
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13. Improving quality through patient-provider communication. John J J Health Care Mark; 1991 Dec; 11(4):51-60. PubMed ID: 10115901 [TBL] [Abstract][Full Text] [Related]
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15. Satisfaction with medical care. It's easier to please patients than their family members and friends. Strasser S; Schweikhart S; Welch GE; Burge JC J Health Care Mark; 1995; 15(3):34-44. PubMed ID: 10152793 [TBL] [Abstract][Full Text] [Related]
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