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22. Reengineering the organization: an approach for discontinuous change. Coan T Qual Manag Health Care; 1994; 2(3):15-26. PubMed ID: 10135580 [TBL] [Abstract][Full Text] [Related]
23. Five original recipes for strengthening hospital patient care. Weber A Strateg Healthc Excell; 1992 Nov; 5(11):4-12. PubMed ID: 10123355 [TBL] [Abstract][Full Text] [Related]
24. Identifying incentive targets. Browdy JD Top Health Care Financ; 1989; 16(2):31-8. PubMed ID: 2694448 [No Abstract] [Full Text] [Related]
25. Strategies and tools for managing change. MacPhee M J Nurs Adm; 2007 Sep; 37(9):405-13. PubMed ID: 17823574 [TBL] [Abstract][Full Text] [Related]
26. Techniques for understanding the customer. King B Qual Manag Health Care; 1994; 2(2):61-7. PubMed ID: 10133368 [TBL] [Abstract][Full Text] [Related]
27. Magnet hospitals: ten strategies to becoming a model nursing employer. Coile RC Russ Coiles Health Trends; 1999 Jun; 11(8):8-12. PubMed ID: 10538823 [No Abstract] [Full Text] [Related]
28. Managing change and resolving conflict for efficient implementation of TQM. Pastor J QRC Advis; 1992 Apr; 8(6):1-4. PubMed ID: 10117678 [No Abstract] [Full Text] [Related]
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30. Using patient reports to improve medical care: a preliminary report from 10 hospitals. Cleary PD; Edgman-Levitan S; Walker JD; Gerteis M; Delbanco TL Qual Manag Health Care; 1993; 2(1):31-8. PubMed ID: 10131018 [TBL] [Abstract][Full Text] [Related]
31. Improving recruitment and retention. Catholic Health East has responded to the nurse shortage with a systemwide initiative. Bauer EI; Longshore GF Health Prog; 2003; 84(2):54-8. PubMed ID: 12685129 [No Abstract] [Full Text] [Related]
32. Reengineering in healthcare. Kennedy M Qual Lett Healthc Lead; 1994 Sep; 6(7):2-10. PubMed ID: 10137487 [No Abstract] [Full Text] [Related]
37. A vision for excellence. Pujol JL; Tudanger E HRMAGAZINE; 1990 Jun; 35(6):112-6. PubMed ID: 10105982 [TBL] [Abstract][Full Text] [Related]
38. Hospital customer service in a changing healthcare world: does it matter? Howard J J Healthc Manag; 1999; 44(4):312-25. PubMed ID: 10539203 [TBL] [Abstract][Full Text] [Related]