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9. Dealing with complaints--are we doing well? Miller JA Int J Health Care Qual Assur; 1995; 8(6):29-31. PubMed ID: 10165403 [TBL] [Abstract][Full Text] [Related]
10. NHS failings highlighted by complaints. The ombudsman's first annual report. Nurs Mirror Midwives J; 1975 Jun; 140(24):35. PubMed ID: 1040187 [No Abstract] [Full Text] [Related]
11. Performance indicators. Benefits of the doubt. Lustgarten H; Cowley C; Scobie S Health Serv J; 2002 Aug; 112(5817):28-30. PubMed ID: 12705075 [TBL] [Abstract][Full Text] [Related]
12. On handling complaints. Trulove A Hosp Health Serv Rev; 1985 Sep; 81(5):229-32. PubMed ID: 10273786 [No Abstract] [Full Text] [Related]
13. Working for patients. Wilson K Health Serv J; 1988 Jul; 98(5110):826-7. PubMed ID: 10288621 [No Abstract] [Full Text] [Related]
14. Developing a consumer strategy in the NHS or getting things right. Chambers N Hosp Health Serv Rev; 1987 Jan; 83(1):12-4. PubMed ID: 10280854 [No Abstract] [Full Text] [Related]
16. Health politics. Patients first--and more of the same. Fowler N Health Serv J; 1986 Dec; 96(5028):1576. PubMed ID: 10279736 [No Abstract] [Full Text] [Related]
17. A customized view of public satisfaction. Carr-Hill ; Humphreys K; McIver S Health Serv J; 1987 May; 97(5052):614-5. PubMed ID: 10282664 [No Abstract] [Full Text] [Related]
18. The NHS goes to the opinion polls. Davis P Health Serv J; 1989 Jun; 99(5156):750-1. PubMed ID: 10293644 [No Abstract] [Full Text] [Related]
19. Quality initiatives. How are we, Mrs Jones? Edwards B Nurs Times; 1991 Jun 26-Jul 2; 87(26):24-6. PubMed ID: 2062684 [No Abstract] [Full Text] [Related]
20. Consumerism in the NHS. Health Soc Serv J; 1985 May; 95(4950):1-8 suppl. PubMed ID: 10271417 [No Abstract] [Full Text] [Related] [Next] [New Search]