173 related articles for article (PubMed ID: 10138975)
1. Redefining NHS complaint handling--the real challenge.
Seelos L; Adamson C
Int J Health Care Qual Assur; 1994; 7(6):26-31. PubMed ID: 10138975
[TBL] [Abstract][Full Text] [Related]
2. The role of service recovery in HMO satisfaction.
Sarel D; Marmorstein H
Mark Health Serv; 1999; 19(1):6-12. PubMed ID: 10351398
[TBL] [Abstract][Full Text] [Related]
3. A blue-print for complaining in the NHS.
Health Care Anal; 1994 Nov; 2(4):320-3. PubMed ID: 10139424
[No Abstract] [Full Text] [Related]
4. Trends in NHS complaint handling: the toxic cocktail still exists.
Tingle J
Br J Nurs; 2019 Mar; 28(5):317-318. PubMed ID: 30907658
[TBL] [Abstract][Full Text] [Related]
5. Customer care in the NHS.
Ruddick F
Nurs Stand; 2015 Jan; 29(20):37-42. PubMed ID: 25585766
[TBL] [Abstract][Full Text] [Related]
6. The NHS needs to listen harder and learn more from complaints.
Tingle J
Br J Nurs; 2010 Nov 25-Dec 8; 19(21):1372-3. PubMed ID: 21355365
[TBL] [Abstract][Full Text] [Related]
7. Don't throw out the customer.
Deffenbaugh JL
Int J Health Care Qual Assur Inc Leadersh Health Serv; 1997; 10(1):35-41. PubMed ID: 10166025
[TBL] [Abstract][Full Text] [Related]
8. Patients deserve better from the NHS complaints system.
Tingle J
Br J Nurs; 2005 Apr 14-27; 14(7):358. PubMed ID: 15924007
[No Abstract] [Full Text] [Related]
9. Customer information and the quality improvement process: developing a customer information system.
Orme CN; Parsons RJ; McBride GZ
Hosp Health Serv Adm; 1992; 37(2):197-212. PubMed ID: 10118587
[TBL] [Abstract][Full Text] [Related]
10. Total quality management in the NHS.
Brooks T
Health Serv Manage; 1992 Apr; 88(2):17-9. PubMed ID: 10118488
[TBL] [Abstract][Full Text] [Related]
11. Pressure ulcer care: making and handling a complaint in the NHS.
Dimond B
Br J Nurs; 2006 Dec 14-2007 Jan 10; 15(22):1242-3. PubMed ID: 17346023
[TBL] [Abstract][Full Text] [Related]
12. Has food fallen off the NHS agenda?
Vere-Jones E
Nurs Times; 2006 May 30-Jun 5; 102(22):11. PubMed ID: 16764374
[No Abstract] [Full Text] [Related]
13. Patient's charter. NHS--keeping the customer satisfied.
Rigge M
Health Serv J; 1997 Oct; 107(5577):24-7. PubMed ID: 10174943
[TBL] [Abstract][Full Text] [Related]
14. Quality and professionalism in health care: a review of current initiatives in the NHS.
Taylor D
BMJ; 1996 Mar; 312(7031):626-9. PubMed ID: 8595342
[TBL] [Abstract][Full Text] [Related]
15. The NHS complaints system.
Mayberry MK
Postgrad Med J; 2002 Nov; 78(925):651-3. PubMed ID: 12496318
[TBL] [Abstract][Full Text] [Related]
16. Quality in the NHS: real or illusionary change.
Harris N; Hindhaugh J; Thomas F
Health Serv Manage; 1991 Apr; 87(2):81. PubMed ID: 10110422
[No Abstract] [Full Text] [Related]
17. Total quality management within the NHS.
Docherty J
Br J Theatre Nurs; 1992 Jul; 2(4):4-8. PubMed ID: 1498412
[TBL] [Abstract][Full Text] [Related]
18. Benchmarking in the UK National Health Service.
Bullivant JR
Int J Health Care Qual Assur; 1996; 9(2):9-14. PubMed ID: 10157564
[TBL] [Abstract][Full Text] [Related]
19. Quality health care: identifying and meeting customer needs.
Pitt C
Int J Health Care Qual Assur; 1993; 6(6):25-8. PubMed ID: 10132783
[No Abstract] [Full Text] [Related]
20. Improving health service quality from within: the case of United Leeds Teaching Hospitals NHS Trust.
Lewisohn C; Reynoso J
Int J Health Care Qual Assur; 1995; 8(2):18-20. PubMed ID: 10142012
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
