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4. From service to product. Banks must change and become customer-oriented. Int J Health Care Qual Assur; 1995; 8(4):15-6. PubMed ID: 10144109 [No Abstract] [Full Text] [Related]
5. Customer service, access and capacity: vital signs for developing a marketing plan. Bendycki N; Zeroske J NAHAM Manage J; 1994; 20(4):22-3. PubMed ID: 10137357 [TBL] [Abstract][Full Text] [Related]
6. Inflight philosophy. A tight customer focus has helped SIA (Singapore Airlines) to become a major airline. Int J Health Care Qual Assur; 1994; 7(4):39-40. PubMed ID: 10136801 [No Abstract] [Full Text] [Related]
7. Customer service can reap rich rewards. Int J Health Care Qual Assur; 1994; 7(4):8-9. PubMed ID: 10136803 [No Abstract] [Full Text] [Related]
8. Managing customer loyalty. Int J Health Care Qual Assur; 1995; 8(4):40. PubMed ID: 10144124 [No Abstract] [Full Text] [Related]
9. Enhancing library services: an exploration in meeting customer needs through total quality management. Cundari L; Stutz K Spec Libr; 1995; 86(3):188-94. PubMed ID: 10144945 [TBL] [Abstract][Full Text] [Related]
10. Customer vs. patient: a sublime difference in hospitals. Piper LE Hosp Health Serv Adm; 1986; 31(6):126-32. PubMed ID: 10279756 [TBL] [Abstract][Full Text] [Related]
11. Supplier certification for health care. DiSalvo L J Healthc Mater Manage; 1994 Mar; 12(3):24, 26-9. PubMed ID: 10134602 [TBL] [Abstract][Full Text] [Related]
12. Analyzing the multiple indicators of customer loyalty. Lain MD; Steiber SR; Edge J Healthc Strateg; 2000 Jan; 4(1):1-6. PubMed ID: 10788163 [No Abstract] [Full Text] [Related]
13. The missing ingredient? Int J Health Care Qual Assur; 1994; 7(4):28. PubMed ID: 10136794 [No Abstract] [Full Text] [Related]
14. Material management: the customer service advantage. Noyes N Hosp Mater Manage Q; 1991 May; 12(4):1-7. PubMed ID: 10110229 [No Abstract] [Full Text] [Related]
15. Capturing the customer's voice. Int J Health Care Qual Assur; 1994; 7(4):31-2. PubMed ID: 10136797 [No Abstract] [Full Text] [Related]
16. Strategies for service quality. Addressing the issues of management and quality. Int J Health Care Qual Assur; 1994; 7(4):3-40. PubMed ID: 10136796 [No Abstract] [Full Text] [Related]
17. Now are you satisfied? The 1998 American Customer Satisfaction Index. Lieber RB; Grant L; Martin J Fortune; 1998 Feb; 137(3):161-8. PubMed ID: 10176768 [No Abstract] [Full Text] [Related]
18. Hilton's home away from home. Int J Health Care Qual Assur; 1994; 7(4):12-3. PubMed ID: 10136786 [No Abstract] [Full Text] [Related]
19. Delight customers--distance competitors. Int J Health Care Qual Assur; 1994; 7(4):37-8. PubMed ID: 10136800 [No Abstract] [Full Text] [Related]
20. Know thy customer: Coca-Cola's Herbert. Interview by Suzanne Powills. Herbert IC Hospitals; 1986 Mar; 60(6):92-3. PubMed ID: 3512408 [No Abstract] [Full Text] [Related] [Next] [New Search]