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2. The medical call center. A strategic marketing resource for the future. Stier RD Mark Health Serv; 1999; 19(2):25-8. PubMed ID: 10557751 [No Abstract] [Full Text] [Related]
3. Integrated care management: aligning medical call centers and nurse triage services. Kastens JM Nurs Econ; 1998; 16(6):320-2, 329. PubMed ID: 9934127 [TBL] [Abstract][Full Text] [Related]
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6. Managed care and ethical implications in telephone-based health services. Malloy C Adv Pract Nurs Q; 1998; 4(2):30-3. PubMed ID: 9874947 [TBL] [Abstract][Full Text] [Related]
7. Implementation of a national, nurse-led telephone health service in Scotland: assessing the consequences for remote and rural localities. Roberts A; Heaney D; Haddow G; O'Donnell CA Rural Remote Health; 2009; 9(2):1079. PubMed ID: 19368490 [TBL] [Abstract][Full Text] [Related]
9. Practice management. Behind the lines. Vorster M Health Serv J; 1999 May; 109(5655):24-5. PubMed ID: 10537880 [TBL] [Abstract][Full Text] [Related]
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12. Call centers: phone lines, protocols, and patient care management in the 21st century. Coile RC Russ Coiles Health Trends; 1999 Mar; 11(5):1, 4-9. PubMed ID: 10351310 [No Abstract] [Full Text] [Related]
14. Telephone triage by nurses in primary care: what is it for and what are the consequences likely to be? Charles-Jones H; May C; Latimer J; Roland M J Health Serv Res Policy; 2003 Jul; 8(3):154-9. PubMed ID: 12869341 [TBL] [Abstract][Full Text] [Related]
15. Here, nurses take the calls that doctors hate. Lowes RL Med Econ; 1997 Feb; 74(3):57-8, 60, 63-6. PubMed ID: 10164577 [No Abstract] [Full Text] [Related]
17. If a telephone triage nurse gives bad advice. Johnson LJ Med Econ; 1998 Nov; 75(23):142, 145. PubMed ID: 10187676 [No Abstract] [Full Text] [Related]
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19. Growth strategies to optimize the functions of telephonic nursing call centers. Bleich MR Nurs Econ; 1998; 16(4):215-8. PubMed ID: 9748989 [TBL] [Abstract][Full Text] [Related]