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26. Health care quality improvement in the emergency department: a reengineering approach. Schaming JS; Gulati A Top Health Inf Manage; 1998 May; 18(4):70-80. PubMed ID: 10179278 [TBL] [Abstract][Full Text] [Related]
29. Improve patient satisfaction and staff efficiency with ED patient representatives. ED Manag; 1995 Jan; 7(1):1-5. PubMed ID: 10153315 [No Abstract] [Full Text] [Related]
30. How to address patient complaints. ED Manag; 2001 Sep; 13(9):103-5, suppl 1-2. PubMed ID: 11556230 [TBL] [Abstract][Full Text] [Related]
31. ED redesign puts all patients on fast-track. Patient Focus Care; 1997 Aug; 5(8):87-90. PubMed ID: 10169026 [No Abstract] [Full Text] [Related]
32. Moving patients through: three top-performing emergency departments demonstrate how it's done. Sandrick K Strateg Healthc Excell; 1999 Jul; 12(7):1-7. PubMed ID: 10538819 [No Abstract] [Full Text] [Related]
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