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3. On call. Foundation Health Systems' sophisticated telephone triage center gains popularity with patients and physicians. Morrissey J Mod Healthc; 1997 Aug; 27(34):72, 74-6, 78-80. PubMed ID: 10169334 [No Abstract] [Full Text] [Related]
4. Is knowledge really power for patients? Barnett AA Bus Health; 1995 May; 13(5):29-30, 32, 36. PubMed ID: 10164495 [No Abstract] [Full Text] [Related]
6. Take your organization's call center to a higher level. Healthc Demand Dis Manag; 1998 Jan; 4(1):1-4. PubMed ID: 10177376 [No Abstract] [Full Text] [Related]
7. Nurse practitioners as primary care providers. Foehl A Cost Qual Q J; 1998 Mar; 4(1):12-20, 25. PubMed ID: 10178951 [No Abstract] [Full Text] [Related]
8. Delegation in adult primary care: the generalizability of HMO data. Record JC; Blomquist RH; McCabe MA; McCally M; Berger BD Springer Ser Health Care Soc; 1981; 6():68-83. PubMed ID: 10314543 [No Abstract] [Full Text] [Related]
9. Practice management: telephone triage in an otolaryngology practice. LeGrand M ORL Head Neck Nurs; 2003; 21(1):25-6. PubMed ID: 12617002 [TBL] [Abstract][Full Text] [Related]
10. Plans, providers experimenting with outbound call programs for Medicare risk seniors. Public Sect Contract Rep; 1997 Oct; 3(10):157-9. PubMed ID: 10177100 [TBL] [Abstract][Full Text] [Related]
11. ERs adapt to era of HMOs. Greene J Mod Healthc; 1996 Jan; 26(5):37-8, 40. PubMed ID: 10154161 [No Abstract] [Full Text] [Related]
12. Call centers: phone lines, protocols, and patient care management in the 21st century. Coile RC Russ Coiles Health Trends; 1999 Mar; 11(5):1, 4-9. PubMed ID: 10351310 [No Abstract] [Full Text] [Related]
13. Keep your clinical call center out of legal hot water. Healthc Demand Dis Manag; 1998 Apr; 4(4):49-52. PubMed ID: 10178981 [No Abstract] [Full Text] [Related]