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2. The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentions. Otani K; Kurz RS J Healthc Manag; 2004; 49(3):181-96; discussion 196-7. PubMed ID: 15190860 [TBL] [Abstract][Full Text] [Related]
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4. Patient satisfaction planner. Communication is critical for patients to be happy. Despite longer wait times, satisfaction still improves. Hosp Peer Rev; 2007 Dec; 32(12):169-70. PubMed ID: 18232293 [No Abstract] [Full Text] [Related]
5. Time does not heal all wounds. Patients report lower satisfaction levels as time goes by. Bendall-Lyon D; Powers TL; Swan JE Mark Health Serv; 2001; 21(3):10-4. PubMed ID: 11525135 [TBL] [Abstract][Full Text] [Related]
6. Charting patient satisfaction. Bell R; Krivich MJ; Boyd MS Mark Health Serv; 1997; 17(2):22-9. PubMed ID: 10170284 [TBL] [Abstract][Full Text] [Related]
8. Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectations. Lee F Mark Health Serv; 2003; 23(2):32-7. PubMed ID: 12800626 [No Abstract] [Full Text] [Related]
9. More is not necessarily better. Reeves J; Binder J; Gnida JC Mark Health Serv; 2008; 28(4):24-9. PubMed ID: 19157036 [No Abstract] [Full Text] [Related]
10. Patient satisfaction as a positive nursing outcome. Tervo-Heikkinen T; Kvist T; Partanen P; Vehviläinen-Julkunen K; Aalto P J Nurs Care Qual; 2008; 23(1):58-65. PubMed ID: 18281877 [TBL] [Abstract][Full Text] [Related]
13. Use mystery shoppers to improve your scores. Buckley L; Larkin MO Health Care Strateg Manage; 2007 Jun; 25(6):1-3. PubMed ID: 17639906 [No Abstract] [Full Text] [Related]
14. Patients. To serve and protect. Zimmerman D Trustee; 1999 Apr; 52(4):20-1. PubMed ID: 10351843 [No Abstract] [Full Text] [Related]
15. Customer service: the new battlefield for market share. Zimmerman D; Zimmerman P; Lund C Healthc Financ Manage; 1997 Oct; 51(10):51-3. PubMed ID: 10173963 [TBL] [Abstract][Full Text] [Related]
16. Has the nursing shortage decreased health care quality? Healthc Benchmarks; 2001 Jan; 8(1):suppl 1-2. PubMed ID: 11481903 [No Abstract] [Full Text] [Related]
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18. Treating patients like customers. Despite recent gains, healthcare still has a lot to learn about measuring satisfaction. Interview by Richard K. Thomas. Kaldenberg D; Dickson H; MacStravic S; diPaula A Mark Health Serv; 2003; 23(2):38-43. PubMed ID: 12800627 [No Abstract] [Full Text] [Related]
19. Despite longer wait times, satisfaction still improves. ED Manag; 2007 Nov; 19(11):124-5. PubMed ID: 18074953 [TBL] [Abstract][Full Text] [Related]