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4. Service: the next frontier. Rosen LD Hosp Mater Manage Q; 1998 Feb; 19(3):29-34. PubMed ID: 10176284 [TBL] [Abstract][Full Text] [Related]
5. Taking care of the customer. Rubin P Hosp Mater Manage Q; 1994 Aug; 16(1):62-6. PubMed ID: 10135470 [TBL] [Abstract][Full Text] [Related]
6. How to achieve customer service through short-cycle paperwork. Hunter M Hosp Mater Manage Q; 1998 Feb; 19(3):42-9. PubMed ID: 10176286 [TBL] [Abstract][Full Text] [Related]
7. How to attain supplier performance reliability. Gozzo MW Hosp Mater Manage Q; 1998 Feb; 19(3):11-4. PubMed ID: 10176281 [TBL] [Abstract][Full Text] [Related]
8. Is the customer always right? Plossl GW Hosp Mater Manage Q; 1998 Feb; 19(3):23-8. PubMed ID: 10176283 [TBL] [Abstract][Full Text] [Related]
9. Flexible forecasts: a key to better customer service. Neuhaus CA Hosp Mater Manage Q; 1997 May; 18(4):61-6. PubMed ID: 10168462 [TBL] [Abstract][Full Text] [Related]
10. Beefing up operations in service firms. Chase RB; Hayes RH Sloan Manage Rev; 1991; 33(1):15-26. PubMed ID: 10115662 [TBL] [Abstract][Full Text] [Related]
11. No excuses: forecasting can be managed. Toye CA Hosp Mater Manage Q; 1994 Aug; 16(1):19-26. PubMed ID: 10135463 [TBL] [Abstract][Full Text] [Related]
12. The struggle to create an organization for the 21st century. Jacob R Fortune; 1995 Apr; 131(6):90-2, 94, 96 passim. PubMed ID: 10144012 [TBL] [Abstract][Full Text] [Related]
13. Supplier-managed inventory: schedule sharing. Ray K; Swanson C Hosp Mater Manage Q; 1996 May; 17(4):48-53. PubMed ID: 10156056 [TBL] [Abstract][Full Text] [Related]
14. Break through to success with training and teamwork. Williams MK Hosp Mater Manage Q; 1999 Aug; 21(1):1-6. PubMed ID: 10662444 [TBL] [Abstract][Full Text] [Related]
15. How to ensure supplier quality from your supplier management program. Weiss MS Hosp Mater Manage Q; 1998 Feb; 19(3):1-10. PubMed ID: 10176280 [TBL] [Abstract][Full Text] [Related]
16. Supplier certification for health care. DiSalvo L J Healthc Mater Manage; 1994 Mar; 12(3):24, 26-9. PubMed ID: 10134602 [TBL] [Abstract][Full Text] [Related]
17. Continuous improvement for winning in the marketplace: the Granite Rock experience. Ramalingam PR Hosp Mater Manage Q; 1996 Nov; 18(2):41-7. PubMed ID: 10162363 [TBL] [Abstract][Full Text] [Related]
18. Customer information and the quality improvement process: developing a customer information system. Orme CN; Parsons RJ; McBride GZ Hosp Health Serv Adm; 1992; 37(2):197-212. PubMed ID: 10118587 [TBL] [Abstract][Full Text] [Related]
19. Making change stick. Fisher AB Fortune; 1995 Apr; 131(7):121-2, 124, 128-31. PubMed ID: 10144013 [No Abstract] [Full Text] [Related]
20. Breakthroughs in supplier partnerships: profiting from win-win relationships. Carpenter D Hosp Mater Manage Q; 1999 Feb; 20(3):11-3. PubMed ID: 10345626 [TBL] [Abstract][Full Text] [Related] [Next] [New Search]