185 related articles for article (PubMed ID: 10177784)
1. Call centers improve service, carry out managed care goals.
Chin TL
Health Data Manag; 1998 Feb; 6(2):122-4, 127, 129 passim. PubMed ID: 10177784
[No Abstract] [Full Text] [Related]
2. Music to call center manager's ears. Software distribution reduces management and desktop support costs, while providing agents with fast, flexible and dependable systems.
Hibbard J
Health Manag Technol; 2005 Apr; 26(4):34-5. PubMed ID: 15852696
[No Abstract] [Full Text] [Related]
3. AHRQ: coordinating a quantity of quality.
Clancy C
Healthplan; 2003; 44(2):42-6. PubMed ID: 12675009
[No Abstract] [Full Text] [Related]
4. Call centers: phone lines, protocols, and patient care management in the 21st century.
Coile RC
Russ Coiles Health Trends; 1999 Mar; 11(5):1, 4-9. PubMed ID: 10351310
[No Abstract] [Full Text] [Related]
5. Cooperation and consensus in the outcomes movement.
Doyle JB
Manag Care Q; 1995; 3(2):1-5. PubMed ID: 10142019
[TBL] [Abstract][Full Text] [Related]
6. "We got mail": electronic communication between physicians and patients.
Moyer CA; Stern DT; Katz SJ; Fendrick AM
Am J Manag Care; 1999 Dec; 5(12):1513-22. PubMed ID: 11066618
[TBL] [Abstract][Full Text] [Related]
7. Providence Health Plan call center: a case study in innovation and integration.
Odermann M; Petras GJ; Cook J
Healthc Inf Manage; 1998; 12(2):121-6. PubMed ID: 10182513
[No Abstract] [Full Text] [Related]
8. At your service. Programs raise customer satisfaction levels while lowering costs.
Rabinowitz E
Healthplan; 2002; 43(2):55-8. PubMed ID: 11961925
[No Abstract] [Full Text] [Related]
9. Customer centered health care: why managed care organizations must capitalize on new technology to build brands and customer loyalty.
Fell D
Manag Care Q; 1998; 6(2):9-20. PubMed ID: 10181710
[TBL] [Abstract][Full Text] [Related]
10. Nurse call centers extend their reach.
Otis JH; Attridge MD; Harmon RG
Healthplan; 2003; 44(6):34, 37-8. PubMed ID: 14674168
[No Abstract] [Full Text] [Related]
11. Rethinking the patient care information system.
Metzger JB; Drazen EL
Healthc Inf Manage; 1995; 9(1):29-36. PubMed ID: 10153774
[No Abstract] [Full Text] [Related]
12. E-mail marketing grows up: a primer for the managed care industry.
Dysart J
Manag Care Interface; 2000 Feb; 13(2):76-8. PubMed ID: 11067390
[TBL] [Abstract][Full Text] [Related]
13. Connecting with consumer groups.
Edlin M
Healthplan; 1997; 38(5):50-7. PubMed ID: 10182881
[No Abstract] [Full Text] [Related]
14. Managed care changes the clearinghouse market.
Goedert J
Health Data Manag; 1996 May; 4(5):75-6, 78-9, 81. PubMed ID: 10157342
[No Abstract] [Full Text] [Related]
15. Managing care through high-quality, customer-focused service: HealthCall.
Baxter MA; Blankenship PS; Kornacki E; McMahan C; Epstein B
Healthc Inf Manage; 1998; 12(2):41-52. PubMed ID: 10182517
[No Abstract] [Full Text] [Related]
16. Taking pages from other notebooks. Managed care executives turn to other industries for ideas on how to improve member service and satisfaction.
Hagland M
Healthplan; 1998; 39(3):78-82, 85-6. PubMed ID: 10181755
[No Abstract] [Full Text] [Related]
17. I.T. part of payers' new game plans. Payers are using software to improve customer service and health.
Goedert J
Health Data Manag; 2003 Jun; 11(6):66-8, 70. PubMed ID: 12825442
[No Abstract] [Full Text] [Related]
18. US healthcare. America on the line.
Berliner H
Health Serv J; 1998 Jan; 108(5589):28-9. PubMed ID: 10176644
[TBL] [Abstract][Full Text] [Related]
19. Integrating heterogeneous healthcare call centers.
Peschel KM; Reed WC; Salter K
Healthc Inf Manage; 1998; 12(2):29-40. PubMed ID: 10182516
[TBL] [Abstract][Full Text] [Related]
20. Creating a vision for your medical call center.
Barr JL; Laufenberg S; Sieckman BL
Healthc Inf Manage; 1998; 12(2):71-85. PubMed ID: 10182521
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
