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6. Enhancing customer service in the admitting process. Somers M Healthc Financ Manage; 1994 Sep; 48(9):68, 70. PubMed ID: 10146066 [TBL] [Abstract][Full Text] [Related]
7. Be a leader, not a victim in changing access world. Need for separate department may end. Finkelstein R Patient Focus Care Satisf; 1998 Jan; 6(1):11-3. PubMed ID: 10182935 [No Abstract] [Full Text] [Related]
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