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23. A customer relations strategy for health care employee relations. MacStravic S Hosp Health Serv Adm; 1989; 34(3):397-411. PubMed ID: 10303772 [TBL] [Abstract][Full Text] [Related]
24. The effects of courtesy. Service with a smile. Profiles Hosp Mark; 1986; (23):38-40. PubMed ID: 10277771 [No Abstract] [Full Text] [Related]
29. New complaint standards enhance role of guest relations. Hosp Guest Relations Rep; 1989 Aug; 4(8):1. PubMed ID: 10294397 [No Abstract] [Full Text] [Related]
30. A patient advocacy program that works. Thompson E Mich Hosp; 1978 Apr; 14(4):12-5. PubMed ID: 10307036 [No Abstract] [Full Text] [Related]
31. New York State law includes guest relations. Hosp Guest Relations Rep; 1988 May; 3(5):8-9. PubMed ID: 10286852 [No Abstract] [Full Text] [Related]
32. Mersey is keeping its customers satisfied. Crowe A Health Serv Manpow Rev; 1987 Sep; 13(2):15-7. PubMed ID: 10284884 [No Abstract] [Full Text] [Related]
33. Subtlety, not hoopla or banners, key to new guest relations effort. Hosp Guest Relations Rep; 1987 Nov; 2(11):5-6. PubMed ID: 10284587 [No Abstract] [Full Text] [Related]
34. The sale isn't over till the customer is happy. Louden TL Mod Healthc; 1988 Aug; 18(33):52. PubMed ID: 10288452 [No Abstract] [Full Text] [Related]
35. Patient care: the health care employee's responsibility. 1199 News; 1980 Jan; 15(1):25-9. PubMed ID: 10246126 [No Abstract] [Full Text] [Related]
37. Hospital ombudsmen: growing phenomenon. Health Care Week; 1979 Jan; 2(29):5. PubMed ID: 10239799 [No Abstract] [Full Text] [Related]
38. The role of expectations in patient satisfaction with medical care. Ross CK; Frommelt G; Hazelwood L; Chang RW J Health Care Mark; 1987 Dec; 7(4):16-26. PubMed ID: 10302171 [TBL] [Abstract][Full Text] [Related]
39. Employees are "Partners in Excellence". Hosp Guest Relations Rep; 1988 Oct; 3(10):7-9. PubMed ID: 10290127 [TBL] [Abstract][Full Text] [Related]