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6. The role of expectations in patient satisfaction with medical care. Ross CK; Frommelt G; Hazelwood L; Chang RW J Health Care Mark; 1987 Dec; 7(4):16-26. PubMed ID: 10302171 [TBL] [Abstract][Full Text] [Related]
7. Linking service quality, customer satisfaction, and behavioral intention. Woodside AG; Frey LL; Daly RT J Health Care Mark; 1989 Dec; 9(4):5-17. PubMed ID: 10304174 [TBL] [Abstract][Full Text] [Related]
8. Channel systems: an idea whose time has come in health care marketing. Trombetta WL J Health Care Mark; 1989 Sep; 9(3):26-35. PubMed ID: 10303932 [TBL] [Abstract][Full Text] [Related]