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7. Subtlety, not hoopla or banners, key to new guest relations effort. Hosp Guest Relations Rep; 1987 Nov; 2(11):5-6. PubMed ID: 10284587 [No Abstract] [Full Text] [Related]
8. Image from the inside-out. Employee program focuses on "close to the customer". Profiles Hosp Mark; 1985; (20):40-1. PubMed ID: 10279127 [No Abstract] [Full Text] [Related]
9. Let's put "care" back into health care. Wesolowski CE Radiol Manage; 1990; 12(3):49-57. PubMed ID: 10109277 [TBL] [Abstract][Full Text] [Related]
10. The effects of courtesy. Service with a smile. Profiles Hosp Mark; 1986; (23):38-40. PubMed ID: 10277771 [No Abstract] [Full Text] [Related]
14. Encounters: first impressions are lasting ones. DeBaca V Nurs Manage; 1991 Feb; 22(2):69-70. PubMed ID: 1990342 [No Abstract] [Full Text] [Related]
15. PR department can help with education and orientation. Silvestri DR Hosp Manage; 1971 May; 111(5):28-9. PubMed ID: 16329329 [No Abstract] [Full Text] [Related]
16. Salesmanship for the hospital. Grant J J Hosp Mark; 1987; 1(3-4):45-9. PubMed ID: 10282743 [No Abstract] [Full Text] [Related]
17. Hospital employee-patient relations: a program for enhancing patient well-being. Speedling EJ; McDermott M; Eichhorn S; Rosenberg G Hosp Health Serv Adm; 1987 Feb; 32(1):71-83. PubMed ID: 10281363 [TBL] [Abstract][Full Text] [Related]