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4. Image from the inside-out. Employee program focuses on "close to the customer". Profiles Hosp Mark; 1985; (20):40-1. PubMed ID: 10279127 [No Abstract] [Full Text] [Related]
5. Hospital employee-patient relations: a program for enhancing patient well-being. Speedling EJ; McDermott M; Eichhorn S; Rosenberg G Hosp Health Serv Adm; 1987 Feb; 32(1):71-83. PubMed ID: 10281363 [TBL] [Abstract][Full Text] [Related]