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4. The role of the patient care committee at the Mount Sinai Medical Center. Freedman B Hosp Mater Manage Q; 1990 May; 11(4):32-6. PubMed ID: 10105048 [No Abstract] [Full Text] [Related]
5. Patient satisfaction within an emergency department: the impact of a hospital volunteer program. Walsh A; Bloom H; Rappaport J J Volunt Adm; 1989; 8(1):21-6. PubMed ID: 10296178 [TBL] [Abstract][Full Text] [Related]
6. Creating patient satisfaction and loyalty. Fisk TA; Brown CJ; Cannizzaro KG; Naftal B J Health Care Mark; 1990 Jun; 10(2):5-15. PubMed ID: 10105197 [TBL] [Abstract][Full Text] [Related]
8. Patient complaint strategies in a general hospital. Carmel S Hosp Health Serv Adm; 1990; 35(2):277-88. PubMed ID: 10104383 [TBL] [Abstract][Full Text] [Related]
10. Maintaining a hospitality program through a high level of awareness. Hosp Guest Relations Rep; 1987 Nov; 2(11):3-4. PubMed ID: 10284586 [No Abstract] [Full Text] [Related]
11. Friends of Richland Memorial Hospital receive added amenities. Hosp Guest Relations Rep; 1986 Aug; 1(8):9-10. PubMed ID: 10294396 [No Abstract] [Full Text] [Related]
17. Preventing pitfalls in patient surveys. Steiber SR Health Care Strateg Manage; 1989 May; 7(5):13-6. PubMed ID: 10293191 [TBL] [Abstract][Full Text] [Related]
18. Making use of patient survey data. Steiber SR Health Care Strateg Manage; 1989 Mar; 7(3):12-4. PubMed ID: 10292363 [TBL] [Abstract][Full Text] [Related]
19. High tech. Keckley P Adm Radiol; 1988 Dec; 7(12):26, 28-9. PubMed ID: 10291544 [No Abstract] [Full Text] [Related]