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2. Paving the way for repeat hospital business. Steiber SR Health Care Strateg Manage; 1989 Apr; 7(4):16-7. PubMed ID: 10292793 [TBL] [Abstract][Full Text] [Related]
3. Making use of patient survey data. Steiber SR Health Care Strateg Manage; 1989 Mar; 7(3):12-4. PubMed ID: 10292363 [TBL] [Abstract][Full Text] [Related]
4. Preventing pitfalls in patient surveys. Steiber SR Health Care Strateg Manage; 1989 May; 7(5):13-6. PubMed ID: 10293191 [TBL] [Abstract][Full Text] [Related]
5. What experiences contribute to satisfaction with the hospital? Press I; Ganey RF Mich Hosp; 1990 Sep; 26(8):16-21. PubMed ID: 10106152 [No Abstract] [Full Text] [Related]
6. The role of the patient care committee at the Mount Sinai Medical Center. Freedman B Hosp Mater Manage Q; 1990 May; 11(4):32-6. PubMed ID: 10105048 [No Abstract] [Full Text] [Related]
7. Quality: the Press-Ganey report analysis and how you can affect the results. Hosp Food Nutr Focus; 1989 May; 5(9):7-8. PubMed ID: 10293227 [No Abstract] [Full Text] [Related]
8. High tech. Keckley P Adm Radiol; 1988 Dec; 7(12):26, 28-9. PubMed ID: 10291544 [No Abstract] [Full Text] [Related]
9. Creating patient satisfaction and loyalty. Fisk TA; Brown CJ; Cannizzaro KG; Naftal B J Health Care Mark; 1990 Jun; 10(2):5-15. PubMed ID: 10105197 [TBL] [Abstract][Full Text] [Related]
12. Patient complaint strategies in a general hospital. Carmel S Hosp Health Serv Adm; 1990; 35(2):277-88. PubMed ID: 10104383 [TBL] [Abstract][Full Text] [Related]
16. Customer relations efforts are priority concerns. Zaccarelli HE J Healthc Mater Manage; 1989; 7(4):84. PubMed ID: 10293364 [No Abstract] [Full Text] [Related]
17. The evolution of a patient satisfaction survey. Campbell D; Christopher K Dimens Health Serv; 1991 Feb; 68(1):18-20. PubMed ID: 2019330 [No Abstract] [Full Text] [Related]
18. Changes run deep in relationships with sales reps. Shimkus J Mater Manag Health Care; 1993 Dec; 2(12):22, 24, 26-7. PubMed ID: 10130498 [No Abstract] [Full Text] [Related]
19. Patient satisfaction within an emergency department: the impact of a hospital volunteer program. Walsh A; Bloom H; Rappaport J J Volunt Adm; 1989; 8(1):21-6. PubMed ID: 10296178 [TBL] [Abstract][Full Text] [Related]