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24. How to gain the competitive edge with service management. Bradford L Physician Exec; 1989; 15(3):22-5. PubMed ID: 10313119 [No Abstract] [Full Text] [Related]
25. Patients have rights, too. A person can be bedridden without having to take discomfort lying down. Silberner J US News World Rep; 1990 Apr; 108(17):58-9. PubMed ID: 10104607 [No Abstract] [Full Text] [Related]
27. A multifacet typology of patient satisfaction with a hospital stay. Singh J J Health Care Mark; 1990 Dec; 10(4):8-21. PubMed ID: 10108704 [TBL] [Abstract][Full Text] [Related]
28. Integrating patient satisfaction into your QA/RM program--or, pleased patients seldom sue. Marker J J Qual Assur; 1988 Dec-1989 Jan; 10(5):8-10, 39. PubMed ID: 10291441 [No Abstract] [Full Text] [Related]
29. Now are you satisfied? The 1998 American Customer Satisfaction Index. Lieber RB; Grant L; Martin J Fortune; 1998 Feb; 137(3):161-8. PubMed ID: 10176768 [No Abstract] [Full Text] [Related]
39. Healthcare and the Internet: a friendship in the works. Consiglio G Healthc Inform; 1996 Jul; 13(7):96. PubMed ID: 10159227 [No Abstract] [Full Text] [Related]