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3. Massive study of patients' concerns points to interpersonal needs. Hosp Patient Relat Rep; 1991 Mar; 6(3):3. PubMed ID: 10109738 [No Abstract] [Full Text] [Related]
4. Using TA for better staff-patient relations. Wells B Health Serv Manager; 1979 Jun; 12(6):8-9. PubMed ID: 10241728 [No Abstract] [Full Text] [Related]
12. Making choices. Service with a snarl. Friedman E Health Forum J; 2000; 43(4):8-11. PubMed ID: 11010169 [No Abstract] [Full Text] [Related]
13. Tips on handling complaints. Leebov W Volunt Leader; 1992; 33(1):14-5. PubMed ID: 10116654 [No Abstract] [Full Text] [Related]
14. An interview with Norma Calhoun--the role of the patient representative and customer relations training. Interview by Patrick M. Mages. Calhoun N Healthmarketing; 1984; 3(5):3-6. PubMed ID: 10274443 [No Abstract] [Full Text] [Related]
16. Managing for the customer. McCarthy DG Hosp Gift Shop Manage; 1989 Apr; 7(4):18-9, 22-4. PubMed ID: 10292380 [No Abstract] [Full Text] [Related]
17. Maintaining a hospitality program through a high level of awareness. Hosp Guest Relations Rep; 1987 Nov; 2(11):3-4. PubMed ID: 10284586 [No Abstract] [Full Text] [Related]
18. Consumer satisfaction with physicians is high. Jensen J; Miklovic N Mod Healthc; 1986 Feb; 16(4):60, 63. PubMed ID: 10275217 [No Abstract] [Full Text] [Related]
19. Taking the public's pulse on health care.... Trust is at the heart of it all. Wade R Mich Health Hosp; 2002; 38(2):8-10. PubMed ID: 11968995 [No Abstract] [Full Text] [Related]
20. The hospital professional who's on your side. Adcroft P Fam Health; 1981 Jun; 13(6):16-8, 46-8, 50. PubMed ID: 10251314 [No Abstract] [Full Text] [Related] [Next] [New Search]