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7. Employee retention: a customer service approach. Gerson RF Radiol Manage; 2002; 24(3):16-23. PubMed ID: 12080928 [TBL] [Abstract][Full Text] [Related]
8. Recruitment and retention strategies to cut turnover. Part I. Umiker WO MLO Med Lab Obs; 1989 Sep; 21(9):24-8. PubMed ID: 10303948 [No Abstract] [Full Text] [Related]
9. A customer relations strategy for health care employee relations. MacStravic S Hosp Health Serv Adm; 1989; 34(3):397-411. PubMed ID: 10303772 [TBL] [Abstract][Full Text] [Related]
10. Coping with employee departures. Umiker W Health Care Superv; 1993 Dec; 12(2):50-6. PubMed ID: 10130078 [TBL] [Abstract][Full Text] [Related]
11. How to gain the competitive edge with service management. Bradford L Physician Exec; 1989; 15(3):22-5. PubMed ID: 10313119 [No Abstract] [Full Text] [Related]