387 related articles for article (PubMed ID: 10303772)
1. A customer relations strategy for health care employee relations.
MacStravic S
Hosp Health Serv Adm; 1989; 34(3):397-411. PubMed ID: 10303772
[TBL] [Abstract][Full Text] [Related]
2. Employee retention: a customer service approach.
Gerson RF
Radiol Manage; 2002; 24(3):16-23. PubMed ID: 12080928
[TBL] [Abstract][Full Text] [Related]
3. Developing a service-oriented health care culture.
Albert M
Hosp Health Serv Adm; 1989; 34(2):167-83. PubMed ID: 10293275
[TBL] [Abstract][Full Text] [Related]
4. Employee satisfaction as it relates to customer service.
Hall F
Top Health Inf Manage; 1998 Feb; 18(3):25-31. PubMed ID: 10176537
[TBL] [Abstract][Full Text] [Related]
5. Customer service in health care: a new era.
Eisenberg B
Hosp Health Serv Adm; 1997; 42(1):17-31. PubMed ID: 10164895
[TBL] [Abstract][Full Text] [Related]
6. Value-added service in health care institutions.
Umiker W
Health Care Superv; 1996 Dec; 15(2):55-62. PubMed ID: 10162814
[TBL] [Abstract][Full Text] [Related]
7. The internal customer.
Labovitz GH; Lowenhaupt M
Qual Manag Health Care; 1993; 2(1):39-45. PubMed ID: 10131019
[TBL] [Abstract][Full Text] [Related]
8. Leading beyond the bottom line: organizational assets for the new economy. 2.
Schenke R; Berkowitz E; Gaintner JR; Hickey ME; Hodge RH; Ludden J; Randolph LM
Physician Exec; 2000; 26(6):6-9. PubMed ID: 11187410
[TBL] [Abstract][Full Text] [Related]
9. Techniques for understanding the customer.
King B
Qual Manag Health Care; 1994; 2(2):61-7. PubMed ID: 10133368
[TBL] [Abstract][Full Text] [Related]
10. Supervisors matter more than you think: components of a mission-centered organizational climate.
Butcher AH
Hosp Health Serv Adm; 1994; 39(4):505-20. PubMed ID: 10138720
[TBL] [Abstract][Full Text] [Related]
11. Improving managed care value through customer service.
Tomczyk DJ
Healthc Financ Manage; 2002 Jun; 56(6):38-42. PubMed ID: 12061047
[TBL] [Abstract][Full Text] [Related]
12. Achieving competitive advantage through strategic human resource management.
Fottler MD; Phillips RL; Blair JD; Duran CA
Hosp Health Serv Adm; 1990; 35(3):341-63. PubMed ID: 10106917
[TBL] [Abstract][Full Text] [Related]
13. Seven barriers to work re-engineering for patient-centered care.
Murphy R; Papazian-Boyce L
Strateg Healthc Excell; 1993 Nov; 6(11):8-12. PubMed ID: 10129556
[No Abstract] [Full Text] [Related]
14. Employee discipline: a changing paradigm.
Raper JL; Myaya SN
Health Care Superv; 1993 Dec; 12(2):67-77. PubMed ID: 10130081
[TBL] [Abstract][Full Text] [Related]
15. Improving customer satisfaction and quality: hospitals recognized by J.D. power and associates share insights on meeting patient and employee needs.
Qual Lett Healthc Lead; 2003 Aug; 15(8):2-11, 1. PubMed ID: 12961834
[TBL] [Abstract][Full Text] [Related]
16. Employee retention: an issue of survival in healthcare.
Collins SK; Collins KS
Radiol Manage; 2004; 26(4):52-5. PubMed ID: 15377111
[TBL] [Abstract][Full Text] [Related]
17. Value of opinion surveys outweighs executives' most common objections.
Sheridan K
Healthc Hum Resour; 1994 Jun; 3(6):5-7. PubMed ID: 10135984
[No Abstract] [Full Text] [Related]
18. The value marketing chain in health care.
MacStravic S
Mark Health Serv; 1999; 19(1):14-9. PubMed ID: 10351394
[TBL] [Abstract][Full Text] [Related]
19. Workplace loyalty in the 1990s.
Umiker W
Health Care Superv; 1995 Mar; 13(3):30-5. PubMed ID: 10140463
[TBL] [Abstract][Full Text] [Related]
20. Building customer capital through knowledge management processes in the health care context.
Liu SS; Lin CY
Health Care Manage Rev; 2007; 32(2):92-101. PubMed ID: 17438392
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
