375 related articles for article (PubMed ID: 10351398)
1. The role of service recovery in HMO satisfaction.
Sarel D; Marmorstein H
Mark Health Serv; 1999; 19(1):6-12. PubMed ID: 10351398
[TBL] [Abstract][Full Text] [Related]
2. Dissecting the HMO-benefits managers relationship: what to measure and why.
Peltier JW; Westfall J
Mark Health Serv; 2000; 20(2):4-13. PubMed ID: 11183429
[TBL] [Abstract][Full Text] [Related]
3. An opportunity for HMOs to use marketing to increase enrollee satisfaction.
Dwore RB; Murray BP; Parsons RP; Gustafson G
Manag Care; 2001 Jan; 10(1):38-9, 43-5, 49-52 passim. PubMed ID: 11211329
[TBL] [Abstract][Full Text] [Related]
4. Improving the quality of the NCQA (National Committee for Quality Assurance) Annual Member Health Care Survey Version 1.0.
Kippen LS; Strasser S; Joshi M
Am J Manag Care; 1997 May; 3(5):719-30. PubMed ID: 10169534
[TBL] [Abstract][Full Text] [Related]
5. A gap analysis of HMO service quality.
Ferguson JM; Higgins LF
Health Mark Q; 1999; 16(2):1-15. PubMed ID: 10538731
[No Abstract] [Full Text] [Related]
6. Switching HMO providers. Dissatisfaction with emergency access cited as the primary reason for disenrollment.
Ho FN; O'Donnell KA; Chen YJ
Mark Health Serv; 1998; 18(1):23-7. PubMed ID: 10179391
[TBL] [Abstract][Full Text] [Related]
7. Service recovery in health services organizations.
Schweikhart SB; Strasser S; Kennedy MR
Hosp Health Serv Adm; 1993; 38(1):3-21. PubMed ID: 10127293
[TBL] [Abstract][Full Text] [Related]
8. Do HMOs make a difference? Access to health care.
Reschovsky JD
Inquiry; 1999-00 Winter; 36(4):390-9. PubMed ID: 10711314
[TBL] [Abstract][Full Text] [Related]
9. Health maintenance organizations: structure, performance, and current issues for employee health benefits design.
Gold M
J Occup Med; 1991 Mar; 33(3):288-96. PubMed ID: 1903152
[TBL] [Abstract][Full Text] [Related]
10. Healthcare organizational change: implications for access to care and its measurement.
Miller RH
Health Serv Res; 1998 Aug; 33(3 Pt 2):653-80; discussion 681-4. PubMed ID: 9685111
[TBL] [Abstract][Full Text] [Related]
11. Managing stakeholder loyalty.
Reidenbach RE; McClung GW
Mark Health Serv; 1999; 19(1):20-9. PubMed ID: 10351395
[TBL] [Abstract][Full Text] [Related]
12. Out of plan. Certain HMO characteristics affect physicians' satisfaction and influence their decision to reenroll.
Lamb CW; Baker J; Gates R
Mark Health Serv; 1998; 18(3):26-33. PubMed ID: 10185306
[TBL] [Abstract][Full Text] [Related]
13. Satisfaction with HMOs. Accessibility issues top the list for patients in commercial groups.
Rutledge RW; Nascimento P
J Health Care Mark; 1996; 16(1):22-7. PubMed ID: 10157974
[TBL] [Abstract][Full Text] [Related]
14. The effect of HMO competition on gatekeeping, usual source of care, and evaluations of physician thoroughness.
Sommers AR; Wholey DR
Am J Manag Care; 2003 Sep; 9(9):618-27. PubMed ID: 14527107
[TBL] [Abstract][Full Text] [Related]
15. Do HMOs make a difference? Introduction.
Reschovsky JD; Kemper P
Inquiry; 1999-00 Winter; 36(4):374-7. PubMed ID: 10711312
[TBL] [Abstract][Full Text] [Related]
16. Do HMOs make a difference? Data and methods.
Reschovsky JD
Inquiry; 1999-00 Winter; 36(4):378-89. PubMed ID: 10711313
[TBL] [Abstract][Full Text] [Related]
17. Quality of care for patients with type 2 diabetes mellitus in the Netherlands and the United States: a comparison of two quality improvement programs.
Valk GD; Renders CM; Kriegsman DM; Newton KM; Twisk JW; van Eijk JT; van der Wal G; Wagner EH
Health Serv Res; 2004 Aug; 39(4 Pt 1):709-25. PubMed ID: 15230924
[TBL] [Abstract][Full Text] [Related]
18. Manager "tool box" improves HMO customer service productivity, quality.
Data Strateg Benchmarks; 1998 Jul; 2(7):106-9. PubMed ID: 10345598
[TBL] [Abstract][Full Text] [Related]
19. Study: HMOs moving toward quality. NCQA finds links between quality of care and member satisfaction, disclosure and performance.
Moore JD
Mod Healthc; 1999 Sep; 29(37):66, 74. PubMed ID: 10621404
[No Abstract] [Full Text] [Related]
20. Does capitation matter? Impacts on access, use, and quality.
Zuvekas SH; Hill SC
Inquiry; 2004; 41(3):316-35. PubMed ID: 15669749
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
