These tools will no longer be maintained as of December 31, 2024. Archived website can be found here. PubMed4Hh GitHub repository can be found here. Contact NLM Customer Service if you have questions.
5. A vision for excellence. Pujol JL; Tudanger E HRMAGAZINE; 1990 Jun; 35(6):112-6. PubMed ID: 10105982 [TBL] [Abstract][Full Text] [Related]
6. Employee retention: a customer service approach. Gerson RF Radiol Manage; 2002; 24(3):16-23. PubMed ID: 12080928 [TBL] [Abstract][Full Text] [Related]
7. Customer satisfaction with patient care: "Where's the Beef?". Vukmir RB J Hosp Mark Public Relations; 2006; 17(1):79-107. PubMed ID: 17062536 [TBL] [Abstract][Full Text] [Related]
8. Happy employees, happier patients. Excellence in patient service is linked to the work environment. Gross JW Healthc Exec; 2003; 18(5):68-9. PubMed ID: 14503083 [No Abstract] [Full Text] [Related]
9. Seven barriers to work re-engineering for patient-centered care. Murphy R; Papazian-Boyce L Strateg Healthc Excell; 1993 Nov; 6(11):8-12. PubMed ID: 10129556 [No Abstract] [Full Text] [Related]
10. Striving to become the employer of choice: the relationship of employee and patient satisfaction. Healthc Leadersh Manag Rep; 2001 Jul; 9(7):9-15. PubMed ID: 11547519 [No Abstract] [Full Text] [Related]
11. Customer service in health care: a new era. Eisenberg B Hosp Health Serv Adm; 1997; 42(1):17-31. PubMed ID: 10164895 [TBL] [Abstract][Full Text] [Related]
12. Back to basics 2. How satisfied are your employees? Making the employee/patient satisfaction connection. Lebbin M Trustee; 2007 Jun; 60(6):4 pages preceding page 5. PubMed ID: 17608087 [No Abstract] [Full Text] [Related]
13. Key facilitators and best practices of hotel-style room service in hospitals. Sheehan-Smith L J Am Diet Assoc; 2006 Apr; 106(4):581-6. PubMed ID: 16567154 [TBL] [Abstract][Full Text] [Related]
14. A journey to new heights. Providing outrageous customer service. Hertz PT Mich Health Hosp; 1997; 33(3):23-5. PubMed ID: 10167231 [No Abstract] [Full Text] [Related]
15. Outsourcing satisfaction gives system a boost. Healthc Benchmarks; 2001 Feb; 8(2):20-2, 14. PubMed ID: 11272306 [TBL] [Abstract][Full Text] [Related]
16. Retaining staff the magnet way: fostering a culture of professional excellence. Pieper SK Healthc Exec; 2003; 18(3):12-7. PubMed ID: 12737099 [No Abstract] [Full Text] [Related]
17. At your service. After years of feeble attempts to improve customer relations, hospitals are turning to the professionals and spending big bucks to keep their patients happy. Romano M Mod Healthc; 2002 Feb; 32(6):28-31. PubMed ID: 11892532 [No Abstract] [Full Text] [Related]
18. Hospital customer service in a changing healthcare world: does it matter? Howard J J Healthc Manag; 1999; 44(4):312-25. PubMed ID: 10539203 [TBL] [Abstract][Full Text] [Related]
19. "World-class service": patient satisfaction in a customer-driven market. Coile RC Russ Coiles Health Trends; 2002 Apr; 14(6):1, 4-6. PubMed ID: 11951690 [No Abstract] [Full Text] [Related]
20. 10 strategies for becoming "best-of-breed" service providers. Russ Coiles Health Trends; 2002 Apr; 14(6):6-12. PubMed ID: 11951692 [No Abstract] [Full Text] [Related] [Next] [New Search]