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43. 'Necessary inefficiency' in the physician-patient relationship. Interview by Sharon O'Malley. Brodeur D Qual Lett Healthc Lead; 1997 Dec; 9(11):11-2. PubMed ID: 10176021 [No Abstract] [Full Text] [Related]
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58. Integrating patient satisfaction into your QA/RM program--or, pleased patients seldom sue. Marker J J Qual Assur; 1988 Dec-1989 Jan; 10(5):8-10, 39. PubMed ID: 10291441 [No Abstract] [Full Text] [Related]
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