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23. A balanced scorecard for Canadian hospitals. Baker GR; Pink GH Healthc Manage Forum; 1995; 8(4):7-21. PubMed ID: 10156487 [TBL] [Abstract][Full Text] [Related]
24. Benchmarking--a conversation with Robert C. Camp. The source. Interview by Joe Flower. Camp RC Healthc Forum J; 1993; 36(1):30-6. PubMed ID: 10122946 [No Abstract] [Full Text] [Related]
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26. The dimensions of service quality for hospitals: development and use of the KQCAH scale. Sower V; Duffy J; Kilbourne W; Kohers G; Jones P Health Care Manage Rev; 2001; 26(2):47-59. PubMed ID: 11293010 [TBL] [Abstract][Full Text] [Related]
27. The effects of organizational structure on hospital performance. Perryman-Starkey M; Rivers PA; Munchus G Health Serv Manage Res; 1999 Nov; 12(4):232-45. PubMed ID: 10622802 [TBL] [Abstract][Full Text] [Related]
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31. Outcomes, benchmarking and TQM. Grayson CJ Health Syst Rev; 1993; 26(6):14-7. PubMed ID: 10130170 [No Abstract] [Full Text] [Related]
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33. The facility's safety net. Canadian Council on Health Facilities Accreditation. Wilson C Leadersh Health Serv; 1992; 1(1):18-20. PubMed ID: 10119467 [TBL] [Abstract][Full Text] [Related]
34. Quality assurance and organizational effectiveness in hospitals. Hetherington RW Health Serv Res; 1982; 17(2):185-201. PubMed ID: 7096096 [TBL] [Abstract][Full Text] [Related]
35. Financial benchmarks for Ontario hospitals. Pink GH; Brown AD; Daniel I; Hamlette ML; Markel F; Hall LM; McKillop I Healthc Q; 2006; 9(1):40-5, 2. PubMed ID: 16550648 [TBL] [Abstract][Full Text] [Related]
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