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4. Quality conundrum. Consumers will get more data, but questions remain about validity, usefulness. Robeznieks A Mod Healthc; 2006 Nov; 36(46):30-1. PubMed ID: 17153790 [No Abstract] [Full Text] [Related]
5. When consumers have a choice of hospital, quality record counts, according to survey. Health Care Strateg Manage; 2004 Feb; 22(2):6-7. PubMed ID: 15005075 [No Abstract] [Full Text] [Related]
6. Relationship between accreditation scores and the public disclosure of accreditation reports: a cross sectional study. Ito H; Sugawara H Qual Saf Health Care; 2005 Apr; 14(2):87-92. PubMed ID: 15805452 [TBL] [Abstract][Full Text] [Related]
7. The development of a customer excellence master plan. Lafferty WJ J Healthc Manag; 2003; 48(1):62-70. PubMed ID: 12592869 [No Abstract] [Full Text] [Related]
9. Now are you satisfied? The 1998 American Customer Satisfaction Index. Lieber RB; Grant L; Martin J Fortune; 1998 Feb; 137(3):161-8. PubMed ID: 10176768 [No Abstract] [Full Text] [Related]
10. Report cards don't make the grade with physicians or consumers. Healthc Benchmarks; 2002 Apr; 9(4):37-9. PubMed ID: 11963434 [TBL] [Abstract][Full Text] [Related]
12. Hospital performance reports: impact on quality, market share, and reputation. Hibbard JH; Stockard J; Tusler M Health Aff (Millwood); 2005; 24(4):1150-60. PubMed ID: 16012155 [TBL] [Abstract][Full Text] [Related]
13. Improving customer satisfaction and quality: hospitals recognized by J.D. power and associates share insights on meeting patient and employee needs. Qual Lett Healthc Lead; 2003 Aug; 15(8):2-11, 1. PubMed ID: 12961834 [TBL] [Abstract][Full Text] [Related]
14. Face to the customer. What hospitals can learn from the world's greatest department store. Kanter RM; Esty K Healthc Forum; 1985; 28(5):26-8. PubMed ID: 10272740 [No Abstract] [Full Text] [Related]
15. CMS's hospital compare makes hospital quality available to the public. Miss RN; 2005; 67(2):8. PubMed ID: 16047851 [No Abstract] [Full Text] [Related]
16. The three keys to quality customer service: opening the doors to exceptional performance. Myers P; Nance DW Clin Leadersh Manag Rev; 2002; 16(4):249-52. PubMed ID: 12168431 [TBL] [Abstract][Full Text] [Related]