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5. The patient comment form is a hospital performance indicator. Teetsel RF Hospitals; 1975 Dec; 49(23):38-41. PubMed ID: 1193557 [No Abstract] [Full Text] [Related]
6. Making friends and influencing patients: the Cleveland Clinic's way to good patient relations. Alger SJ Group Pract J; 1986; 35(4):48-58. PubMed ID: 10280109 [TBL] [Abstract][Full Text] [Related]
7. Medical center supports patient advocacy. Kippels C; Perry F Hospitals; 1979 Nov; 53(22):107-8, 110. PubMed ID: 488959 [TBL] [Abstract][Full Text] [Related]
8. Moments of truth. Soupis CA Admit Manage J; 1989; 14(4):19. PubMed ID: 10292759 [No Abstract] [Full Text] [Related]
9. Can hospitals afford to care less? Hofmann PB Hospitals; 1979 Nov; 53(22):80-2. PubMed ID: 488973 [TBL] [Abstract][Full Text] [Related]
11. Employees are "Partners in Excellence". Hosp Guest Relations Rep; 1988 Oct; 3(10):7-9. PubMed ID: 10290127 [TBL] [Abstract][Full Text] [Related]
12. Guest relations as corporate strategy. "People-to-People" is hospital-wide system. Fritz LR; Miller GL Hosp Forum; 1984; 27(1):52-4. PubMed ID: 10264287 [No Abstract] [Full Text] [Related]
13. Encounters: first impressions are lasting ones. DeBaca V Nurs Manage; 1991 Feb; 22(2):69-70. PubMed ID: 1990342 [No Abstract] [Full Text] [Related]
14. Patients have rights, too. A person can be bedridden without having to take discomfort lying down. Silberner J US News World Rep; 1990 Apr; 108(17):58-9. PubMed ID: 10104607 [No Abstract] [Full Text] [Related]
15. [Freedom of speech is limited for hospital departments]. Palsbo S Sygeplejersken; 1983 Sep; 83(37):10-1, 18. PubMed ID: 6558946 [No Abstract] [Full Text] [Related]