These tools will no longer be maintained as of December 31, 2024. Archived website can be found here. PubMed4Hh GitHub repository can be found here. Contact NLM Customer Service if you have questions.
3. What mystery shopping can do for you. Bazrod SF Trustee; 1998 Mar; 51(3):23-4. PubMed ID: 10177651 [No Abstract] [Full Text] [Related]
4. "World-class service": patient satisfaction in a customer-driven market. Coile RC Russ Coiles Health Trends; 2002 Apr; 14(6):1, 4-6. PubMed ID: 11951690 [No Abstract] [Full Text] [Related]
5. Satisfaction guaranteed. How to see care through the eyes of the patient. Mycek S Trustee; 1996; 49(10):14-9. PubMed ID: 10162892 [No Abstract] [Full Text] [Related]
12. Letting fingers do the talking. Computer makes patient satisfaction surveys a snap. Rose Medical Center, Denver, CO. Profiles Healthc Mark; 1992; (48):40-4. PubMed ID: 10120010 [No Abstract] [Full Text] [Related]
13. [Quality assurance by interviews with patients]. Spiessl H; Cording C; Klein HE Z Arztl Fortbild Qualitatssich; 1997 Dec; 91(8):761-5. PubMed ID: 9487631 [TBL] [Abstract][Full Text] [Related]
14. Pennsylvania council uses risk-adjusted hospital data to improve patient care. Data Strateg Benchmarks; 1999 Dec; 3(12):180-3. PubMed ID: 11009931 [No Abstract] [Full Text] [Related]
17. Nurse director rounds to ensure service quality. Lee SM; Manley B J Nurs Adm; 2008 Oct; 38(10):435-40. PubMed ID: 18849748 [TBL] [Abstract][Full Text] [Related]
18. Following the path to improved outcomes. Hosp Case Manag; 2000 Oct; 8(10):149-50, 145. PubMed ID: 11143162 [TBL] [Abstract][Full Text] [Related]
19. [In-house questioning on patient satisfaction in a maximum resource clinic--report from practice]. Schröder C; Riedel S; Schmutzer G; Brähler E; Schwarz R Gesundheitswesen; 2004 Oct; 66(10):674-81. PubMed ID: 15499512 [TBL] [Abstract][Full Text] [Related]