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7. If your employees were the customers. Markowich MM; Farber JA Pers Adm; 1989 Sep; 34(9):70-3, 101. PubMed ID: 10296474 [TBL] [Abstract][Full Text] [Related]
8. The ABC's of staff retention. High SH J Med Pract Manage; 2001; 17(2):93-6. PubMed ID: 11680146 [TBL] [Abstract][Full Text] [Related]
9. Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. Salanova M; Agut S; Peiró JM J Appl Psychol; 2005 Nov; 90(6):1217-27. PubMed ID: 16316275 [TBL] [Abstract][Full Text] [Related]
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13. Employee satisfaction as it relates to customer service. Hall F Top Health Inf Manage; 1998 Feb; 18(3):25-31. PubMed ID: 10176537 [TBL] [Abstract][Full Text] [Related]
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15. Staff retention and recruitment: "one great department". Casady WM; Dowd TA Radiol Manage; 2002; 24(5):18-25. PubMed ID: 12422659 [TBL] [Abstract][Full Text] [Related]
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18. Employee satisfaction: creating a positive work force. Wright M Radiol Manage; 1998; 20(3):34-8. PubMed ID: 10180224 [TBL] [Abstract][Full Text] [Related]