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4. But are they satisfied? Technology enables organizations to get faster and more accurate results from patient satisfaction surveys. Gillespie G Health Data Manag; 1999 May; 7(5):90-2. PubMed ID: 10387708 [No Abstract] [Full Text] [Related]
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8. Detailed report on physician and patient use of the Web. Internet Healthc Strateg; 2003 May; 5(5):5-6. PubMed ID: 12774443 [No Abstract] [Full Text] [Related]
9. The physician relationship: key to patients' reliance on your site. Stella N Internet Healthc Strateg; 2003 May; 5(5):7. PubMed ID: 12774444 [No Abstract] [Full Text] [Related]
10. What patients want: A content analysis of key qualities that influence patient satisfaction. Anderson R; Barbara A; Feldman S J Med Pract Manage; 2007; 22(5):255-61. PubMed ID: 17494478 [TBL] [Abstract][Full Text] [Related]
11. Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectations. Lee F Mark Health Serv; 2003; 23(2):32-7. PubMed ID: 12800626 [No Abstract] [Full Text] [Related]
12. Measuring patient experiences in Europe: what can we learn from the experiences in the USA and England? Delnoij DM Eur J Public Health; 2009 Aug; 19(4):354-6. PubMed ID: 19620220 [No Abstract] [Full Text] [Related]
13. Treating patients like customers. Despite recent gains, healthcare still has a lot to learn about measuring satisfaction. Interview by Richard K. Thomas. Kaldenberg D; Dickson H; MacStravic S; diPaula A Mark Health Serv; 2003; 23(2):38-43. PubMed ID: 12800627 [No Abstract] [Full Text] [Related]