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3. Time does not heal all wounds. Patients report lower satisfaction levels as time goes by. Bendall-Lyon D; Powers TL; Swan JE Mark Health Serv; 2001; 21(3):10-4. PubMed ID: 11525135 [TBL] [Abstract][Full Text] [Related]
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7. Hospital experiences depend on many things. Johnson DE Health Care Strateg Manage; 2001 Dec; 19(12):2-3. PubMed ID: 11799890 [No Abstract] [Full Text] [Related]
9. Outsourcing satisfaction gives system a boost. Healthc Benchmarks; 2001 Feb; 8(2):20-2, 14. PubMed ID: 11272306 [TBL] [Abstract][Full Text] [Related]
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12. A hospital's no place for a sick person. Spong FW Med Econ; 1998 Apr; 75(8):140, 143-4. PubMed ID: 10179476 [No Abstract] [Full Text] [Related]
13. Benchmarking. Springboard or buzzword? Flower J Healthc Forum J; 1993; 36(1):14-6. PubMed ID: 10122941 [No Abstract] [Full Text] [Related]
14. Redefining processes to make hospitals more humane. Gordon D Health Prog; 2000; 81(2):72, 71. PubMed ID: 11067088 [No Abstract] [Full Text] [Related]
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18. Research points to five likeliest traps for hospitals implementing Deming TQM principles. Shukla RK Strateg Healthc Excell; 1993 Aug; 6(8):9-12. PubMed ID: 10127706 [No Abstract] [Full Text] [Related]