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10. Observation medicine. Overcoming the Achilles heel of emergency medicine. Monet Y Mich Health Hosp; 1996; 32(5):20. PubMed ID: 10161592 [No Abstract] [Full Text] [Related]
11. How to boost satisfaction rates: a tale of two EDs. ED Manag; 2004 Aug; 16(8):87-9. PubMed ID: 15328968 [TBL] [Abstract][Full Text] [Related]
12. Changing the face of emergency medicine. O'Driscoll J Physician Exec; 2004; 30(1):12-5. PubMed ID: 14983697 [TBL] [Abstract][Full Text] [Related]
13. Concurrent projects aim to improve satisfaction. ED Manag; 2007 Jun; 19(6):70-1. PubMed ID: 17628969 [TBL] [Abstract][Full Text] [Related]
14. The challenge of emergency departments: what boards can do. Keller G Trustee; 2004 Oct; 57(9):37, 40. PubMed ID: 15524306 [No Abstract] [Full Text] [Related]
15. Patient satisfaction planner. Communication is critical for patients to be happy. Despite longer wait times, satisfaction still improves. Hosp Peer Rev; 2007 Dec; 32(12):169-70. PubMed ID: 18232293 [No Abstract] [Full Text] [Related]
16. Urgent care clinics post wait times on web. ED Manag; 2007 Oct; 19(10):116-7. PubMed ID: 17983028 [TBL] [Abstract][Full Text] [Related]
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18. Customer satisfaction in the emergency department. Worthington K Emerg Med Clin North Am; 2004 Feb; 22(1):87-102. PubMed ID: 15062498 [TBL] [Abstract][Full Text] [Related]
19. Reasons for crowded EDs vary among hospitals, communities, GAO says. Qual Lett Healthc Lead; 2003 May; 15(5):12-3, 1. PubMed ID: 12813965 [TBL] [Abstract][Full Text] [Related]