211 related articles for article (PubMed ID: 1427717)
1. Surveying customer needs, not satisfaction, is crucial to CQI.
Koska MT
Hospitals; 1992 Nov; 66(21):50, 52, 54. PubMed ID: 1427717
[TBL] [Abstract][Full Text] [Related]
2. Gaining customer knowledge: obtaining and using customer judgments for hospitalwide quality improvement.
Nelson EC; Caldwell C; Quinn D; Rose R
Top Health Rec Manage; 1991 Mar; 11(3):13-26. PubMed ID: 10110010
[TBL] [Abstract][Full Text] [Related]
3. The role of executive and physician representative calling programs in TQM/CQI.
Socha R
Health Care Strateg Manage; 1993 Feb; 11(2):15-6. PubMed ID: 10123825
[TBL] [Abstract][Full Text] [Related]
4. Customer information and the quality improvement process: developing a customer information system.
Orme CN; Parsons RJ; McBride GZ
Hosp Health Serv Adm; 1992; 37(2):197-212. PubMed ID: 10118587
[TBL] [Abstract][Full Text] [Related]
5. CEOs say hospitals must learn from each other for TQM success.
Koska MT
Hospitals; 1992 Jun; 66(12):42-4, 46-8, 50. PubMed ID: 1597310
[No Abstract] [Full Text] [Related]
6. The role of hospital leadership in the continuous improvement of patient care quality. American Hospital Association.
J Healthc Qual; 1992; 14(5):8-14, 22. PubMed ID: 10120433
[TBL] [Abstract][Full Text] [Related]
7. The search for value: a quality improvement cycle linking process, outcomes, and patient satisfaction.
Renick O
J Health Adm Educ; 1994; 12(1):29-38. PubMed ID: 10131106
[TBL] [Abstract][Full Text] [Related]
8. Reinvigorating stalled CQI efforts through physician involvement.
Lewis A
Physician Exec; 1993; 19(4):32-6. PubMed ID: 10127411
[TBL] [Abstract][Full Text] [Related]
9. The CEO experience. TQM/CQI.
Eubanks P; Grayson M
Hospitals; 1992 Jun; 66(11):24-8, 30-2, 34-6. PubMed ID: 1592369
[TBL] [Abstract][Full Text] [Related]
10. Improving customer satisfaction and quality: hospitals recognized by J.D. power and associates share insights on meeting patient and employee needs.
Qual Lett Healthc Lead; 2003 Aug; 15(8):2-11, 1. PubMed ID: 12961834
[TBL] [Abstract][Full Text] [Related]
11. Hospital customer service in a changing healthcare world: does it matter?
Howard J
J Healthc Manag; 1999; 44(4):312-25. PubMed ID: 10539203
[TBL] [Abstract][Full Text] [Related]
12. The Patient-Focused Hospital: a patient care concept.
Lathrop JP; Seufert GE; MacDonald RJ; Martin SB
J Soc Health Syst; 1991; 3(2):33-50. PubMed ID: 1817699
[TBL] [Abstract][Full Text] [Related]
13. Contract managers may be route to CQI and savings.
Johnson DE
Health Care Strateg Manage; 1992 Nov; 10(11):2-3. PubMed ID: 10121981
[No Abstract] [Full Text] [Related]
14. Patient satisfaction surveys: an opportunity for total quality improvement.
Nelson CW; Niederberger J
Hosp Health Serv Adm; 1990; 35(3):409-27. PubMed ID: 10106005
[TBL] [Abstract][Full Text] [Related]
15. A model of continuous quality improvement for health service organisations.
Thornber M
Aust Health Rev; 1992; 15(1):56-69. PubMed ID: 10117452
[TBL] [Abstract][Full Text] [Related]
16. Data decisions.
QRC Advis; 1992 Aug; 8(10):1, 4-8. PubMed ID: 10120416
[No Abstract] [Full Text] [Related]
17. The building blocks of a quality day treatment program: the needs assessment.
Stafford B; Stafford LJ
Int J Partial Hosp; 1991 Dec; 7(2):161-9. PubMed ID: 10117752
[TBL] [Abstract][Full Text] [Related]
18. Moving from quality assurance to continuous quality improvement.
Zusman J
Physician Exec; 1992; 18(4):3-8. PubMed ID: 10126331
[TBL] [Abstract][Full Text] [Related]
19. Customer service: the key to remaining competitive in managed care.
Howard JE
Manag Care Q; 2000; 8(2):22-8. PubMed ID: 11010388
[TBL] [Abstract][Full Text] [Related]
20. Creating value-focused healthcare delivery systems: Part three--Core competencies.
Beveridge RN
J Oncol Manag; 1997; 6(6):16-23. PubMed ID: 10174597
[TBL] [Abstract][Full Text] [Related]
[Next] [New Search]
