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2. Patient satisfaction. Survey tools changing as result of CMS mandate. Scott M Hosp Health Netw; 2007 Feb; 81(2):18. PubMed ID: 17373528 [No Abstract] [Full Text] [Related]
3. Redesigning roles for patient-centered care. The hospitality representative. O'Malley J; Serpico-Thompson D J Nurs Adm; 1992; 22(7-8):30-4. PubMed ID: 1506909 [TBL] [Abstract][Full Text] [Related]
4. Patient satisfaction. The survey says. . Scalise D Hosp Health Netw; 2005 Oct; 79(10):14. PubMed ID: 16333993 [No Abstract] [Full Text] [Related]
5. Inpatient experiences. What do patients really think? Tate CW; Bruster S; Broadley K; Maxwell E; Stevens L Health Serv J; 1995 Jan; 105(5435):18-20. PubMed ID: 10140481 [No Abstract] [Full Text] [Related]
6. Largest survey of hospital patient satisfaction. Health Care Food Nutr Focus; 1997 Aug; 13(12):7-8. PubMed ID: 10169220 [No Abstract] [Full Text] [Related]
7. Time does not heal all wounds. Patients report lower satisfaction levels as time goes by. Bendall-Lyon D; Powers TL; Swan JE Mark Health Serv; 2001; 21(3):10-4. PubMed ID: 11525135 [TBL] [Abstract][Full Text] [Related]
10. Patient satisfaction planner. Communication is critical for patients to be happy. Despite longer wait times, satisfaction still improves. Hosp Peer Rev; 2007 Dec; 32(12):169-70. PubMed ID: 18232293 [No Abstract] [Full Text] [Related]
11. Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectations. Lee F Mark Health Serv; 2003; 23(2):32-7. PubMed ID: 12800626 [No Abstract] [Full Text] [Related]
16. Use mystery shoppers to improve your scores. Buckley L; Larkin MO Health Care Strateg Manage; 2007 Jun; 25(6):1-3. PubMed ID: 17639906 [No Abstract] [Full Text] [Related]
17. More is not necessarily better. Reeves J; Binder J; Gnida JC Mark Health Serv; 2008; 28(4):24-9. PubMed ID: 19157036 [No Abstract] [Full Text] [Related]
18. Consumers. How to keep them coming back. Hosp Health Netw; 1997 Mar; 71(6):12. PubMed ID: 9087128 [No Abstract] [Full Text] [Related]
19. Patients. To serve and protect. Zimmerman D Trustee; 1999 Apr; 52(4):20-1. PubMed ID: 10351843 [No Abstract] [Full Text] [Related]
20. Customer service. Getting it right, and getting it right now. Babwin D Hosp Health Netw; 2002 Sep; 76(9):24, 26. PubMed ID: 12355973 [No Abstract] [Full Text] [Related] [Next] [New Search]