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4. Call centers improve service, carry out managed care goals. Chin TL Health Data Manag; 1998 Feb; 6(2):122-4, 127, 129 passim. PubMed ID: 10177784 [No Abstract] [Full Text] [Related]
5. The medical call center. A strategic marketing resource for the future. Stier RD Mark Health Serv; 1999; 19(2):25-8. PubMed ID: 10557751 [No Abstract] [Full Text] [Related]
6. Satisfaction and patient outcomes of a telephone-based nurse triage service. O'Connell JM; Stanley JL; Malakar CL Manag Care; 2001 Jul; 10(7):55-6, 59-60, 65. PubMed ID: 11494822 [TBL] [Abstract][Full Text] [Related]
7. Customers first. Skills-based call routing is a must for premium patient care. Fried J Healthc Inform; 1999 Sep; 16(9):110. PubMed ID: 10620841 [No Abstract] [Full Text] [Related]
8. Integrated care management: aligning medical call centers and nurse triage services. Kastens JM Nurs Econ; 1998; 16(6):320-2, 329. PubMed ID: 9934127 [TBL] [Abstract][Full Text] [Related]
9. Creating a vision for your medical call center. Barr JL; Laufenberg S; Sieckman BL Healthc Inf Manage; 1998; 12(2):71-85. PubMed ID: 10182521 [TBL] [Abstract][Full Text] [Related]
10. Call centers: phone lines, protocols, and patient care management in the 21st century. Coile RC Russ Coiles Health Trends; 1999 Mar; 11(5):1, 4-9. PubMed ID: 10351310 [No Abstract] [Full Text] [Related]
11. One ringy dingy: call centers of the nineties. Nussbaum GM; Ault SP Healthc Inf Manage; 1998; 12(2):107-19. PubMed ID: 10182512 [No Abstract] [Full Text] [Related]