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2. The customer is always (right!) the customer. Bell CR Caring; 2012 Jun; 31(6):58-61. PubMed ID: 22953391 [No Abstract] [Full Text] [Related]
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4. Making choices. Service with a snarl. Friedman E Health Forum J; 2000; 43(4):8-11. PubMed ID: 11010169 [No Abstract] [Full Text] [Related]
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10. Tired of 'whine and jeez' parties at work? Coping with complaints. Merritt C Health Facil Manage; 1994 Jul; 7(7):86, 88, 90. PubMed ID: 10134915 [No Abstract] [Full Text] [Related]
11. What's your customer satisfaction attitude? Clifford R Natl Med Leg J; 1997; 8(3):5. PubMed ID: 9274367 [No Abstract] [Full Text] [Related]
13. Waves or particles? Flower J; Guillaume P Physician Exec; 2002; 28(2):61-3. PubMed ID: 11957414 [No Abstract] [Full Text] [Related]
14. Preintervention analysis and improvement of customer greeting in a restaurant. Therrien K; Wilder DA; Rodriguez M; Wine B J Appl Behav Anal; 2005; 38(3):411-5. PubMed ID: 16270851 [TBL] [Abstract][Full Text] [Related]
15. Getting a second chance to make a first impression. Rondeau KV MLO Med Lab Obs; 1994 Jan; 26(1):22-5. PubMed ID: 10131510 [No Abstract] [Full Text] [Related]
16. Personalising the service--the Trent initiative. Fox L Health Serv Manage; 1988 Aug; 84(4):72-5. PubMed ID: 10289930 [TBL] [Abstract][Full Text] [Related]
17. The "technical" and "personal" in management. Gill WC Superv Nurse; 1974 Aug; 5(8):15-9. PubMed ID: 4495637 [No Abstract] [Full Text] [Related]
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19. The art of customer service. Williams J Healthc Financ Manage; 2007 Oct; 61(10):64-9. PubMed ID: 17953184 [TBL] [Abstract][Full Text] [Related]
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