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4. How to get the customer service your practice deserves. Cavallo N J Med Pract Manage; 2009; 25(2):80-3. PubMed ID: 19911538 [TBL] [Abstract][Full Text] [Related]
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14. Improving customer service on the phone: a multidimensional effort with a big payback. Brown S J Med Pract Manage; 2005; 20(4):188-91. PubMed ID: 15779516 [TBL] [Abstract][Full Text] [Related]
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