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3. Customer service in health care: a new era. Eisenberg B Hosp Health Serv Adm; 1997; 42(1):17-31. PubMed ID: 10164895 [TBL] [Abstract][Full Text] [Related]
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5. The dynamics of satisfaction. Runy LA Hosp Health Netw; 2002 Nov; 76(11):57-63, 2. PubMed ID: 12465588 [TBL] [Abstract][Full Text] [Related]
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7. Product-line management: systems and strategies. Nackel JG; Kues IW Hosp Health Serv Adm; 1986; 31(2):109-23. PubMed ID: 10300606 [TBL] [Abstract][Full Text] [Related]
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9. The healthcare CIO's role in business process redesign. McQueen HE Comput Healthc; 1993 Feb; 14(2):24, 26, 28. PubMed ID: 10123539 [TBL] [Abstract][Full Text] [Related]
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13. Building high-performance management teams. The shape of things to come: Part 6. Dubnicki C Healthc Forum J; 1991; 34(3):18-22, 24. PubMed ID: 10110895 [No Abstract] [Full Text] [Related]
14. Getting excellent results. By empowering its employees and offering exceptional customer service, Wisconsin's Mercy Hospital has made a dramatic turnaround. Bea JR Health Forum J; 1999; 42(6):40-1. PubMed ID: 10662153 [No Abstract] [Full Text] [Related]
15. Integrating TQM and patient focused care. United they stand--divided they fall. Galloway M; Moffitt GK Rev Patient Focus Care Assoc; 1992; ():14-6. PubMed ID: 10133855 [No Abstract] [Full Text] [Related]
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19. Process improvements boost patient satisfaction and quality at Stanford University Hospital. Hollander SF; Gunderson L; Mechanic J Strateg Healthc Excell; 1994 Jan; 7(1):8-12. PubMed ID: 10131195 [No Abstract] [Full Text] [Related]
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