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2. Time does not heal all wounds. Patients report lower satisfaction levels as time goes by. Bendall-Lyon D; Powers TL; Swan JE Mark Health Serv; 2001; 21(3):10-4. PubMed ID: 11525135 [TBL] [Abstract][Full Text] [Related]
3. Outsourcing satisfaction gives system a boost. Healthc Benchmarks; 2001 Feb; 8(2):20-2, 14. PubMed ID: 11272306 [TBL] [Abstract][Full Text] [Related]
4. Customer service in health care: a new era. Eisenberg B Hosp Health Serv Adm; 1997; 42(1):17-31. PubMed ID: 10164895 [TBL] [Abstract][Full Text] [Related]
9. Improving customer satisfaction and quality: hospitals recognized by J.D. power and associates share insights on meeting patient and employee needs. Qual Lett Healthc Lead; 2003 Aug; 15(8):2-11, 1. PubMed ID: 12961834 [TBL] [Abstract][Full Text] [Related]
10. Improving customer satisfaction: ten lessons from service masters. Russ Coiles Health Trends; 1999 Apr; 11(6):7-12. PubMed ID: 10351612 [No Abstract] [Full Text] [Related]
11. Use mystery shoppers to improve your scores. Buckley L; Larkin MO Health Care Strateg Manage; 2007 Jun; 25(6):1-3. PubMed ID: 17639906 [No Abstract] [Full Text] [Related]
12. More is not necessarily better. Reeves J; Binder J; Gnida JC Mark Health Serv; 2008; 28(4):24-9. PubMed ID: 19157036 [No Abstract] [Full Text] [Related]
13. Medicare to require reports detailing patient satisfaction. AHRQ creating standard patient-experience survey; hospitals will be collecting info as early as September. Tieman J Mod Healthc; 2003 Feb; 33(6):8-9. PubMed ID: 12632665 [No Abstract] [Full Text] [Related]
14. Conducting internal service audits. Denzer PA Healthc Exec; 1999; 14(5):43-4. PubMed ID: 10558210 [No Abstract] [Full Text] [Related]
15. Patient satisfaction planner. Communication is critical for patients to be happy. Despite longer wait times, satisfaction still improves. Hosp Peer Rev; 2007 Dec; 32(12):169-70. PubMed ID: 18232293 [No Abstract] [Full Text] [Related]
16. Mapping the patient experience. Charting patient experiences can uncover valuable information. McKeever J Mark Health Serv; 2004; 24(4):14-9. PubMed ID: 15612221 [No Abstract] [Full Text] [Related]
17. Infinite excellence. Live the brand promise by emphasizing "always". Cunningham L; Weber Z; Cook K Mark Health Serv; 2007; 27(2):12-9. PubMed ID: 17619509 [No Abstract] [Full Text] [Related]
18. CEO of a surgical hospital development and management company committed to customer service. Pierrot AH Health Forum J; 2001; 44(1):6. PubMed ID: 11225562 [No Abstract] [Full Text] [Related]
19. The patient grievance process: more onerous regulations or just good customer service? Clark CL QRC Advis; 2001 Jan; 17(3):3-7. PubMed ID: 11139852 [No Abstract] [Full Text] [Related]
20. At your service. After years of feeble attempts to improve customer relations, hospitals are turning to the professionals and spending big bucks to keep their patients happy. Romano M Mod Healthc; 2002 Feb; 32(6):28-31. PubMed ID: 11892532 [No Abstract] [Full Text] [Related] [Next] [New Search]